Such a great and relaxing stay. The perfect place to return after a long day skiing. The Private tub on the balcony was fantastic.

Very good - thank you

Very friendly and helpful front desk. The tatami room was very clean as was the bathroom and private onsen on the terrace. Both the Kaiseki dinner and breakfast were excellent with seamless service. A very nice stay at an excellent hotel in an out of the way village.

The biggest room compared to other Japanese Onsen Ryokan I have booked before. Excellent private onsen with magnificent sunrise view!

Very quiet location but lovely to stay in. The room was spacious and warm and the spa was lovely after a day of snowboarding

Great place to relax and enjoy the balcony’s hot tub. Few km away from the dam and is incredible view. Very close to public bus connecting to sky resorts.

Excellent choice for a weekend getaway! Well situated with local restaurants in walking distance. Within half an hour drive to most of the ski resorts in hakuba area

Great hotel! We booked a room with a private onsen for our honeymoon and it was magical! The area around the hotel didn’t provide much, we wandered around for half an hour and there weren’t any restaurants open.

Great quiet and clean hotel with public and private onsen. It is just a little distant from restaurants and shops.

Amazing guest services

We enjoyed the Onsen and the apple juice given on check in the town is really small and nothing was open or there was nothing to walk to I would suggest that the hotel have some north american items on the menu that they can prepare for North Americans

The hotel staff and people were spectacular! Breakfast was traditional Japanese style food, which may or may not suit westerners. Hotel is a bit dated and it shows. Our room was clean upon arrival; however, we encountered bugs and mosquitoes inside our 3rd floor room. This didn’t particularly bother us, but it may have an impact on other guests. There’s also not a lot to do, activity wise around this hotel. I would highly recommend renting a car (prior to arriving at Keisui) or else you may suffer from boredom during the day. If you didn’t rent a car, take advantage of their daily shuttle service at 10am, which takes you to Shinano-Omachi Station. From there, you can either tour the cute city or rent an e-bike and go sightseeing.

It was a pleasant stay

Beautiful hotel, and the staff was very friendly. My husband and I enjoyed our time there.

good good good...................

Picked this hotel over the others for the outdoor onsen. But found out it is not available to guest only when in the onsen there..... Should have announced it on the description and let customers decided on whether chosing it or not.

The hotel is really great with excellent service. The room is big and comfortable and the dinner is tasty.

We stayed here to do the Alpine route . Big tour group hotel. For individual travellers , email to request for hotel pickup at Omachi Onsenkyo bus stop. We booked a room with private bathtub on 5th floor . It’s hot water bath, not hotspring water. Has aircon . Front desk staffs speaks very little English , all very courteous and helpful . Room amenities basic . Onsen on ground floor has 2 indoor and 1 outdoor pool, water temp quite good but do aviod peak time with arrival of big tour groups. Kaiseki dinner in private dining room but the quality was disappointing for this price range compared to other ryokans in same category. buffet style breakfast. Hotel transport to Omachi Onsenkyo bus stop , where we bought tickets to Ogizawa by Alpico highland bus.

Very great Japanese hospitality. They took us up to our room. Very clean and nice hotel

Autumn foliage color change in Omachi is fantastic. (early November). Town is quiet but a good break after Tateyama Alpine Route Tour (if you dont stay up on alpine). Open-air Onsen is nice