Verified Traveler
9.1
/10
Reviewed 6 week(s) ago
Professional and attentive service. Delicious and varied breakfast buffet. Spacious and clean rooms, but the toilet had an odor and the exhaust fan was weak. The Wi-Fi for TV was weak, causing the screen to freeze while children watched. The hotel has a great location, convenient for getting around, and close to the beach.
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Accommodation's Reply
19 Aug 2026
Dear Valued Guest,
First of all, on behalf of the Malibu Hotel management, I would like to express our sincere gratitude for your feedback regarding your stay at Malibu Hotel.
At Malibu Hotel, guest satisfaction is always our top priority, and we strive to provide the best possible service every day. Your valuable feedback is extremely important to us and helps us to provide even better and more enjoyable services.
We apologize for any unpleasant experiences you may have had during your stay. Malibu Hotel will do everything possible to address these issues and is committed to providing an even more pleasant experience in the future.
We wish you and your family good health.
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