Castle Arch Hotel

Explore Castle Arch Hotel
8.6
Very Good
From 396 reviews
Cleanliness

8.8

Room Comfort

8.4

Location

8.0

Service and Facilites

9.0

Traveler Reviews Castle Arch Hotel

Number of reviews per page
20
40
Top reviews
patrice
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Lovely hotel , bed comfortable , food was delicious and we had a walk in shower which was perfect . Room very spacious for 3 people , perfect for family’s
John
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The accommodation was really nice and decent value in the circumstances. The breakfast was good but a little bit limited. The staff were all really friendly and helpful. The room was serviced daily to a high standard. The only slight downside is that the hotel has functions up until midnight on the weekend nights we were there. The loud music carried into our room despite this being a quieter room as requested. Not a problem if you don't retire to bed early and in fairness the music does stop bang on midnight. A consideration if you like earlier nights. Overall very nice for 3 nights stay, would recommend and stay again.
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tina
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Breakfast was wonderful. Staff was very helpful and friendly. Room was very comfortable
James
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very nice hotel. Staff was friendly and helpful. Restaurant and bar were great.
Angela
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very good 👍the staff was very friendly and helpful.
Blanca
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Nice room.
Dalene
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great
Karen
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Room not ready at 3pm. It was 3.50pm before we got room after a long journey. Bed was hard. Room very noisy due to function downstairs. Breakfast not great. Considering price paid I expected better from hotel.
Ashley
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Staff was very helpful. Room was nice, perfect for a family of 4. Food was great!
EMANUEL
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great all around!
Paul
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Really nice friendly hotel. They looked after us very well
Ian
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Stayed here for 2 nights. Very comfortable. Staff excellent, service excellent. Can recommend without hesitation. Will definitely stay here again.
Ciaran
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Everything was good from check in to check out
b
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Room was lovely. Staff very friendly. WiFi was great from kids perspective Food was lovely too so all round a great stay
Joanne
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The friendliest of staff, spacious & clean rooms, good value and plenty of tea & coffee.
Darren
icon-Business
Business
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

I spoke with duty manager on Sunday before leaving, with the promise that the general manager would phone and/or email. I wanted to give the hotel a fair amount of time to fulfill that side of the agreement. I want this to be fair… but the issues on Saturday night far outweigh the positives. Positives: The hotel room was comfortable. While the bathroom could do with an upgrade the shower was excellent. Check-in was smooth. I had breakfast the first morning and it was cooked to order (not buffet) with excellent ingredients. ISSUES: Impossible to Sleep (avoid at all costs at the weekend) I’ve waited a couple of days to give the general manager time to call and discuss this stay so it’s time to post my honest review (it’s a complaint letter)! I booked this hotel specifically for its advertised "quiet and serene" environment, needing proper rest (I was lecturing all weekend). Unfortunately, my three-night stay was a masterclass in failed hospitality and broken promises, defined by a complete lack of proactive care and transparency. Their disclaimer about making "every effort" to minimise impact felt like a cruel joke. No meaningful effort was made. I was trapped, paying for a room that was unfit for purpose on the most expensive night. I had to favour an extra half hour in bed so had no time to eat the breakfast I had paid for on Sunday! The management's handling was the true failure. There was no prior warning, other than an email to my spam. Receptionist didn’t mention
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Evelyn
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Yes it was a good choice
Ireneusz
icon-Business
Business
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Nice place
Radoslaw
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

All good
Sonya
icon-with Partner
with Partner
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Excellent location, Clean, Comfortable, Friendly Staff - would definitely stay again
Number of reviews per page
20
40