The room was nice and the location was good. We even got an upgrade, which we appreciated. However, kids' amenity was lacking; our 3-year-old daughter was excited for a plushie that we saw on youtube before researching the hotel, but it was not offered to us. Staff overall were very friendly, but the hostess at breakfast seemed overwhelmed as she told us we should have made a booking for breakfast even though there were so many tables open. I have never been to a hotel that asked guests to pre-book seating for breakfast... Also, the breakfast credit was confusing too. The receptionist told us we had $50 per person, then told us we had 75 in total, but the team doesn't tell you that there was a 20% auto gratuity. Oh, and unlike brands like Four Seasons, kids' meals are chargeable too. So overall, the hotel is good, but for the cost, it doesn't deliver the value.

Clean room, staff was amazing, amenities were great!

I had an incredible stay at the Ritz-Carlton. I was in the Grand Suite Ocean View, and it was absolutely stunning. Everything about this hotel exceeded my expectations. The service was exceptional from start to finish—front desk, management, bellhops, concierge—every single person I encountered was warm, professional, and attentive. I genuinely miss being there as I write this review. The bed was extremely comfortable, and I loved that the room came with two housekeeping services each day—one in the morning and one in the late afternoon. That was a first for me, and such a luxury. The suite itself was spacious, peaceful, and perfectly quiet. You couldn’t hear a thing from outside the room, which I appreciated because that’s exactly the environment I was looking for. The pool and jacuzzi area was beautiful, with designated sections for adults and children. It’s open 24 hours—just be respectful and keep it quiet after 10 p.m. and you’re all set. The property also has two excellent restaurants: one is an Italian restaurant with gorgeous ocean views and outdoor bar seating, and the other serves breakfast, lunch, brunch, dinner, and happy hour. The cocktails were great, and the ambiance was perfect. Location-wise, you’re just a short walk from all the major shopping—Louis Vuitton, Chanel, Saint Laurent, Macy’s, and more. The beach is literally a 10–12 minute walk, near the Royal Hawaiian. There’s also a small café next door with great coffee, pastries, and cakes, plus a conveni

The staff were amazing from the moment we arrived to when we left. There are dining options on site we had room service and enjoyed our steak and burger as well as a different day when breakfast was ordered and was divine. Housekeeping is unmatched! Will be staying here again.

Location and cleanliness

Everything is wonderful!

Great location, staff and amenities!

Great hotel! Fantastic service and accommodation. Very upscale and will love to come again. Fantastic!

Attentive staff, beautiful rooms and facilities. Delicious food. Amazing location.

Spectacular

The staff is very friendly and accommodating

Overall very nice hotel, but if at this price, it should included at least one breakfast

We stayed in this hotel every time we go to Hawaii due to its location. However, this time was by far the worst experience. Our room was above the restaurant which we could not sleep until passed midnight due to the noise from downstairs. The front desk was not helpful as well when we needed help with their app. This was the worst experience I had so far in Hawaii.

Had a blast

The room amenities, appointments, even the toiletries were luxurious. Beautiful bathroom and gorgeous balcony view. Room service dining from the restaurant was delicious. The pool area was beautiful. The welcome tea upon check-in was a nice touch. Check-in area was beautiful. Staff was professional and helpful from the car entrance and elevators, to check-in, to bell service, room service, housekeeping, and pool area staff. Sushi Sho was special. Thanks for the anniversary towel swan and flower petal welcome.

Great experience! Excellent customer service! Very elegant!! Close to everything!! Staff are very attentive!!

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The service at this property was excellent.

Excellent location and service, convenient with washer/dryer, other amenities. Room and furniture are little old.

Perfect. Wish we could’ve stayed longer.