When we arrived at the hotel to check in after a long day of travelling and running around, we are in informed at the front desk that they had no hot water, and they were unsure of when it would be repaired given that it was a long weekend. Nobody had phoned or emailed to give us notice when we could’ve had some time to find another hotel And there was no compensation offered other than a full refund for a very big inconvenience. I would not even bother to book here again don’t waste your time.

The best thing in the hotel was the staff very nice and lovely. 1- we came to spend Valentine through family day Monday, The water was cold in the shower and we both got sick. 2 - The restaurant during the breakfast was very cold , I did read the temperature and it was 10 c , so both days we didn't have our breakfast in the hotel , all what we hear ( Sorry Sir ). 3- I was in the second floor and there is one disable spot in the back , there is no control of check up for the parking , people parked without the disable batch and no one ask them to move the car , I think this is a very abusive note. It was one of the most miserable long weekend holiday I had. I would never come back or advise anyone to book in this hotel. Thank you

When we got to the hotel to check in, we were notified that there was no hot water, and it had been that way for 2 days, we were sent an email around noon that day but we left in the morning for the hotel and would not of been checking emails while we were driving, they had no backup for us, no alternative, would not give us a deal, cheaper price, partial refund, nothing, I could not find another hotel unless i was paying a lot of money that last minute. We ended up having to stay, the room was clean and nice, but not being able to shower after having a long drive was not nice. We did go use the pool, and it was warm, luckily. The sauna was working but needs a glam up, the hot tub is out of service and has plant in it, which was strange. The breakfast area was freezing cold, there was no heat in that room and the employee was working in a winter coat, breakfast was ok, nothing too exciting, and no gluten free options (which i wasn't surprised). So glad we were only staying overnight. But very disappointed.

The room was clean, shower was great, room comes with a great kitchen and fridge. It is an older hotel, but functional with pool and sauna.

Everything is amazing

Staff is really friendly and room is clean and acceptable.

The room was vlean, it felt homely and my children love the feeling....the pool was enjoyable and clean.....

Nice, clean place to stay. But: paid parking, low quality breakfast

The breakfast menu, is the microwaved eggs... that's my only complaint, way over cooked. Everything else is good.

Clean room, amenities and breakfast offer

everything is nice

very clean bathroom.

Très mauvais services à la réception, aucune accommodation possible , stationnement non inclus déjeuner à partir de 7 heure seulement, chambre au 4eme pas d’assez eue, aucun resto aux alentours seul bon point chambre propre

Place was clean and acceptable what annoyed me was paying for parking considering the lot was half empty

This hotel is fine for a night but I wouldn’t choose to stay here again. The room was clean but old. The beds are ok but not the most comfy. The road noise was loud since the room faced the street. The sound proofing between rooms not great. The breakfast was typical, nothing special. $20 for parking is a money grab and essentially increases the overall rate. Recommendation: stay somewhere else.

The room was clean, friendly staff. Breakfast was really good.

Nothing

My experience of staying the hotel was not good.

We were bringing our bikes to cycle the Niagara river trail. We had a room on the main floor and were able to bring easily our bikes in our room. The staff gave us a free parking ticket to drive closer to the falls, which was very appreciated. Shopping and restaurant at MapleLeaf Place, 2 minutes walk. Free Breakfast was very good and a big dining area.

Nice renovation.