Overall Ratings & Reviews Americas Best Value Inn & Suites Houston at Hwy 6 & Westpark

My room had a cigar on the floor and an open soda in the refrigerator. The toilet wasn't flushing and the remote control wasn't working for the TV. The toilet was dirty.Roaches is bad also. I don't think I will be coming back.

Room could have been better cleaned

Avoid this place at all costs worst hotel experience I’ve ever had. I booked a two-night stay through Hotels.com, and when I arrived, the hotel claimed there was a glitch in their system and refused to honor my reservation. Instead, they made me pay an extra fee just to check in — despite the fact that I had already paid in full for two nights. I stayed one night, and the next morning the hotel owner tried to forcefully kick me out, claiming I hadn’t paid for a second night — which I had. I explained the situation and showed proof, but they still refused to let me stay or give me any kind of refund. I was left with no choice but to leave early and deal with the mess myself. I’ve filed a complaint with Hotels.com and my credit card company, and I’m still waiting to hear back. This experience was stressful, unprofessional, and completely unacceptable. Do not book here.

Great stay

Sketchy af, but no deposit required & close by the airport if you don’t wanna sleep in there .. enjoy

The staff is friendly and very accomodating. However, there was no breakfast available as mention on expedia and there is some strong smell in the room even though its a non smoking room. The property is under renovation or has been recently renovated and we experienced some minor issues.

Everything was good

The tv was broken and they never fixed it

Not serve break

Its laid back

I booked 4 days booking with them but they denied to give me breakfast which they committed on Expedia site while booking!

Greatttt

There was mildew all over the bathroom walls, and when you are even trying to check in, nobody is there to assist you. No breakfast as mentioned in their reservation. It's a scam period.

Front desk manager are very nice .

many cockroach in the room. no breakfast at all, bad air-conditional machine

Highly recommend this place

Its just fine for a short stay

There was roaches everywhere.

When I get to the hotel and check in, I show her my confirmation email the receptionist told me that Hotels.com is a scam and she has no reservations for me and no room available. She told me that I have to book at least one or two months in advance in order to get a room. Hotels.com please respond to this.

No electricity yet still showing that they were open online and took money. Got to the hotel and she could not refund my money because they were completely out of power. Terrible experience.