Needs updating , foul smell when entering the stairs , carpets need cleaning, shower was very poor

Staff were friendly, parking was free, room was clean. The only thing I didn’t like was the circulation of heat was really bad. We were in a family room which had a little section that had the kids bunk bed in. Most of the heat came from the main room and was situated directly above our bed. The bathroom and kids part was very cold even when we kept doors open, didn’t make a difference one bit. Made the stay funny.

A quality place to stay

Very Warm and friendly hotel in a great position.

Friendly staff, clean room and great breakfast

Room was clean and staff very helpful. The overall appearance was a bit dated. The dining room was excellent.

Great stay at the hotel as always. Staff, breakfast and room was fantastic.

Great traditional hotel. Fantastic breakfast too.

Room was very good, staff were friendly , food was really nice. Car park for the hotel a bonus

Always a great stay . Friendly , professional staff . Fantastic breakfast served on the terrace . Will be back . Thanks

Food was outstanding evening meal and breakfast superb

Really friendly staff and comfortable room

The room I booked ‘family triple’ was not the room given as apparently only 2 of us were staying, so we were given a small twin. This was due to hotels.com not issuing the hotel with the correct information. Sadly they had no other rooms to offer, so our stay was refunded. Lovey staff in the hotel disappointing result.

Breakfast was excellent we didn’t eat in restaurant at night it was expensive, bed was comfortable and clean every day, internet was excellent had a nice sea view, would go back.

Staff were very welcoming, breakfasts were delicious with a good selection. Very close to the watergardens which are lovely. Excellent show at the Hippodrome as well

Excellent choice - everything!

A old fashioned hotel doing it properly. Heritage style with excellent food.

As I filled in the check in form online before arrival, the whole process took literally a couple of seconds. The staff were very polite and answered all our questions. We had a set menu dinner at The Terrace hotel restaurant - very reasonable price and top quality food, we had all three courses. Good selection of wine also. Next morning we had breakfast- again, plenty of choice and service

The staff were very helpful and friendly. The service was excellent.

Lovely hotel with excellent staff who make your stay delightful