I enjoyed my stay. Staff were very helpful and friendly.

I wasn't expecting luxury for the price, but at least something I could watch a bit of TV and have a cuppa, get a decent night's sleep and a shower before going into work the next day. Unfortunately, that did not happen. The hotel had a funky smell on entering, and once in the room, the smell coming from the bathroom was overwhelming. It was a smell of longstanding damp and possible sewage leak. The bathroom itself was tiny, not in itself a problem, but the light barely lit anything up and from what I could see, the shower tray looked dirty. The bedding was clean, but the bed base was dusty. I definitely didn't trust the kettle and cup! The WiFi was poor and the TV connection didn't work well as a result - mostly intermittent picture and pixelated screen. Luckily it was close to Westfield White City so I went there until it was time to sleep, and got up early and went to work early to shower there. I still have the smell in my nose 12 hours later.

Great friendly staff, Clean rooms and warm and cozy

Hotel is located in a nice area, although seems to be on a Main Street between Hammersmith centre and Shepherd’s Bush, which is noticeable at night if the room overlooks it. Numerous cars/motorcycles/buses pass by at all times and sirens from emergency vehicles a lot. Room (quadruple) was ok in size as we were a family of 4 (2 adults/2 kids) 4 adults would be tight, beds are small in size and the mattresses were very soft. Mini fridge in the room was a bonus. You can tell they have tried to update the decor, but not quite finished it off. Bathroom with a walk in shower was mmmheh. No toothbrush holder, sink was old and dated, mirror appeared to have been fixed with silicone round the interior, shower cabinet was old and not built properly, parts were falling off it, shower head needed a good clean and refixed to the wall, toilet flush was new, but moved when pushed showing a gap in the tiling. Room furniture and carpet were dated and damaged or had paint on them from the recent repaint. Lots of places to eat nearby, Sainsbury’s local on the other side of the road for quick snacks or drinks. Easy access to underground/train stations in either direction when you leave the hotel. Didn’t interact with any staff other than at check in. No one about for check out, so just left the room key and walked out. A honest review - cheaper than normal London accommodation, if you’re looking for somewhere to sleep and don’t spend time in the room - good. good location for shows

Good hotel

1st room smelled like drains so staff had e us another room

As I have beavy baggages and have also knee problem, the receptionist gave me the room at ground floor. Thanks for his kind assistance! I’ll come back this accommodation again.

Rooms were ok but very dated, bathroom had a cracked toilet and not the cleanest good location though.

This review is directed at the management of both properties, as Comfotel Purple and Euro Hotel appear to be operated by the same group. My stay began at Comfotel Purple, where I encountered a confirmed bed bug issue (multiple live sightings in the bed area, including near the pillow), which required me to relocate rooms. The management consistently ignored phone calls and emails. I was relocated to the hotel nextdoor. Despite this, the issues did not end after being moved to Euro Hotel. At Euro Hotel: • Water leaked from the ceiling into the room during rain, raising concerns about the condition of the building and potential damp/mould exposure • Housekeeping repeatedly entered the room despite explicit instructions not to do so • Personal belongings were discarded without permission — these were part of a personal project and cannot be replaced • The room lacked basic amenities (no hangers initially, no hairdryer, no iron) • The sink was clogged and did not drain properly Across both properties, there appears to be a consistent issue with management oversight, maintenance, and respect for guest privacy. While two staff members were helpful in facilitating the room transfer, the overall experience was highly disruptive and poorly managed. I also received no meaningful response from management despite raising these concerns during my stay. I would strongly advise caution when booking with this group. I am currently escalating the issues to other channels.

Extremely run down, didn't expect much given the low proce but this was mush worse condition than description and pictures present. Worst of all, water pressure is so low that frequently during my stay there was no water. Staff was kind did their best like offered me to us basment bathroom but that's not realy a solution, paod for ensuite and having access to public bathroom 3 floors down (no elevator). Staff also said water pressure is frequently low so it happens a lot! Also window does not fully close so had to sleep with earplugs due to street noise and lucky it wasnt cold or rainy as it would be leaking inside through the window gap. Hotel needs urgent maintenance.

Room 10A, the Penthouse. Plus side plenty of Towels. Down side, old dirty carpet. The place has potential but there seems a bit of neglect. The shower was an ordeal in that it was really hard to turn on. I brought this to the attention of staff and it was never fixed. I asked for help every day during my seven day stay but the problem was ignored.

The room was terrible.

No hot water except for two days of the eight. Kept promising to fix it. Never did. Do not book this hotel.

Clean room, friendly staff, fridge in room was a bonus! WiFi was a bit spotty but apart from that it was all good!

Room wasn’t clean when we arrived. Our room was on 2nd floor and there wasn’t any lift. The room even doesn’t have a hand wash liquid !! Although that we were 3 people in the room but they just put 2 shower packs in the room.

Shower head covered in limescale and constantly dripping, sink to small, no plug.

Have convenient store near by

Good location with many underground stations nearby. Room was okay for a short stay and a solo traveler, but the conditions of the room are not brand new. Wifi was not great since it didn’t reach the room and there were issues with the warm water.

The hotel was too small and they put me at the basement which i dont really like. When checking out, there was nobody at the reception and the door was open without any staff available.

It was very nice hotel, I enjoyed staying there , Gwaad the guy at the reception and others were really helpful. thank you so much.