The tub in our bathroom needed to be unclogged as it was not draining. The AC unit in our room kept showing an error code and would not stay on - on either the fan or the AC. The issue could not be resolved so the option of a potable fan was offered to us.
The breakfast area was disgusting and unclean, and the food options weren't appealing (frozen scrambled liquid eggs heated in the microwave and dumped into the serving container. This was done in front of guests and should have been done in the back prep area). The counters in the breakfast area were full of crumbs, spills and unwanted food items- it literally takes 30 secs to wipe the counters! We saw 2 breakfast attendants completely ignore how untidy/unclean the area was. The tables weren't much better as guests were having to remove garbage, leftover food, and glasses themselves before sitting at their chosen table - this should be a top priority for the kitchen attendants! First impressions make a huge difference.