Overall Ratings & Reviews Hotel Portobelo Plaza las Ámericas

Smelly room bathroom , the room wasn’t ready on time , poor customer service from breakfast attendant,

Hotel was clean and the breakfast was acceptable. Some of the staff comes off as a bit bothered and inconvenienced when approached but overall it was a nice stay.

I liked location. I dis not like communication, like no one answer when marked from room to front desk. I had to ask every day for fresh clean towels. Sink was plugged at arrivel but fixed upon request. Every time you get out of the room with the key, the power shuts down including the air conditioning so when you come back from outside you find a warm room, I guess is good in an eco friendly way.

Great service from all staff! Close proximity to restaurant and 8 minutes walk to beach!

Only a 4 min walk to the beach. Nice modern hotel, quiet as the rooms are away from the road. Nice pool in the courtyard. Breakfast very portion controlled but OK.

Great hotel, people really nice and helpful

No Warm or hot water in the sink, hot water took about 5-7 minutes to get warm. Bathroom could use more shelves to put shower essentials. Breakfast could start at 0700. Staff was very friendly and helpful.

Very friendly and efficient staff.

I did enjoy my stay at the hotel, but I found very inconvenient that the restaurant is only open during the day and doesn’t have the dinner option, very often the places outside are very crowded with big lines to get some food and the hotel should have the option to eat in the restaurant.

Overall a great experience here. Friendly staff, central location, great breakfast options, clean & nice rooms. Special shoutout to Señor David for making us feel extra welcome.

Last minute booking and didnt have an issue. Staff assited us above and beyond. And the room was nice and clean.

The staff were friendly and helpful. Half of them were native islanders who could good English. Quiet and air conditioning good. Excellent buffet breakfast include with good variety.Negative were the limited pool hours, 10am - 7pm and closed on Tuesdays for limited "maintenance", which is ridiculous. Needs ice machines and drinking water dispensers, though not generally available in Colombia.

Poor management. Staff would knock on the door repeatedly waking us up to clean the room. No “do not disturb” sign available. Leaking bathroom and no toilet paper in receptions bathroom. A/C doesn’t work properly. Only good thing is the location.

Cleaning poor did not clean the room one day no cleaning supplies in the bathroom

Nicer than the Place Latam had chosen for me named Apartamento Altamar i spent one night thereit was a nightmare and had to move to Portobello Thanks God

A lot of construction on property

The hotel is very central to everythign with minimal walkig distance. AVOID the restaurant - it's breakfast selection is extremely lackluster and most of it's restaurant crew is often cranky and unfriendly. If it wasn't for the restaurant I would give this hotel 5 stars.

excellent service, clean, good food, near beach and restaurants

El hotel está muy bien situado el personal es muy amable , el desayuno está muy bueno en general todo fue muy bueno , volvería sin dudarlo

Well located and remodeled. Breakfast was awesome.