Friendly staff, clean rooms, very good atmosphere

A Celebration to Remember - The Westin Jakarta. If you're looking for a hotel that goes beyond just a place to sleep, The Westin Jakarta delivers on every front. From the moment we checked in, the staff set the tone - warm, attentive, and genuinely eager to make our stay special. We had a few impromptu requests along the way, and not once did they miss a beat. The real standout? We were celebrating our anniversary, and the team went above and beyond to arrange a beautiful cake and flowers in our room - no fuss, no advance planning needed. Just seamless, heartfelt hospitality. The room itself is a showstopper. Floor-to-ceiling views of the Jakarta skyline greet you every morning, and the city lights at night are nothing short of magical. It's the kind of view you linger over with your morning coffee. And then there's Henshin - the rooftop bar that takes the experience up a notch (literally). Whether you're in the mood for cocktails with a panoramic backdrop or a full night out, it's all right there. The best part? Your bed is just an elevator ride away - no taxis, no logistics, just a perfect evening that flows effortlessly into a restful night. If Jakarta is on your itinerary, The Westin isn't just a stay - it's an experience worth planning around.

Recommended for business purposes and leisure. The location is within the Golden Triangle area.

The staff was very friendly, they even sent me a delicious complimentary cake into my room. The bedroom is very spacious, I had an awesome experience stayed at Westin Jakarta.

Good service 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

The hotel is the best in everything, we really enjoyed our stay. It was our second time staying at this hotel. Of course, will be back again soon.

The room was very comfortable with a nice ambiance, spacious layout, and excellent soundproofing. I had a really good rest during my stay. Cleanliness was also great throughout the hotel. The food was enjoyable and met my expectations. Overall, a pleasant and satisfying experience.

Staff was friendly. Food was amazing. My room is very comfortable. Will surely be staying here next time

Best hotel in Jakarta so far🤍. Always love Westin, from the staff & room ambiance, the best.

I Choose the Westin to celebrate my 11th married anniversary. The cake... Ohhhhh that was the most delicious and wonderful taste of chocolate . Unfortunately, I Couldn't try visit Henshin but it's ok I Will come again and again.. The ambience of the hotel was incredible, the room is magnificold. The service and hospitality was insane. The hotelier was very helpful and friendly I Will be back to celebrate any other celebration at Westin. Thank You Westin for the incredible experience...

Finding parking, going to the concierge, going to the reception to check in, and getting to the room was quite a hassle. I had to change elevators, transit on the 52nd floor, before I could get to my room. The bed was very soft, with super soft pillows too. The room and bathroom were super clean :) The breakfast was delicious, with enough variety, but the restaurant's design made it quite dizzying to walk around. Not a deal breaker though! But the open kitchen with not too many partitions gave the illusion of being more open and spacious.

Amazing experience, great room, awesome breakfast, love the ambiance, best!

Just had the most refreshing long weekend at The Westin—the facilities were top-notch! Loved the exclusive club access, relaxing jacuzzi session, and honestly, the breakfast spread was next level. Exactly what I needed to recharge!

Great stay. Friendly staff members. Top service.

The staff is very friendly. The room is very clean and comfortable bedding. The breakfast is also nice. I got compliments for my birthday stay, Karen and team decorated the mirror and the towel, and I also got the mini cake 🎂. Thank you. Will stay again next time.

Overall, I was not satisfied with my stay at The Westin Jakarta. As a 5-star hotel, I had high expectations for exceptional service, but unfortunately, these were not met. In fact, I've received better service at newer establishments, despite The Westin's longstanding presence. Parking Signage Upon arrival, I found the parking signage to be inadequate. There were no clear directions to guide guests from the parking area to the hotel entrance. For instance, at Hotel Indonesia Kempinski, even though it's integrated with a mall, the signage is clear and helpful. Check-In Experience During check-in, I was assisted by a receptionist named Sherafina, who appeared more aloof than professional. When she inquired about my Marriott membership, I was searching my email for details, and my husband mentioned he had a membership. Her response was, "We need the membership under your name." A more courteous reply would have been appreciated, such as, "Thank you, Sir, for being a Marriott member. However, we require the membership to match the reservation name." It felt as though our booking through Traveloka for just one night influenced the level of service we received. Swimming Pool Area The atmosphere at the swimming pool was quite stuffy, with poor air circulation. To make matters worse, a child vomited, and the unpleasant odor lingered due to inadequate ventilation. In contrast, Pan Pacific's indoor pool has excellent air circulation, making for a more comfortable experience. Heavenly Spa Service I inquired about available slots at the Heavenly Spa and was told they were fully booked, which I understood. However, when I mentioned that my earlier call went unanswered, the staff replied, "Perhaps we were busy." Such a response lacked the professionalism expected from a spa in a 5-star hotel. It made me reconsider spending money on a massage there, fearing the quality of service I might receive.

everything was great and thank you

Westin Jakarta was a good hotel a few years ago, but it's now below a 4-star hotel quality. Most of the employees are not trained well and opened my room door by using their card without my permission. It was very surprising. Not only that, but also I did experience a delayed check-in. Even though the check-in time was 3 PM, I was able to check in at 4:18 PM because the staff said that they needed to check the room status. It was an entirely terrible experience. If you are looking for a 5-star hotel, go somewhere else.

Stay in for birthday trip. Staffs are very nice and thoughtful for the guest. Meals are nice, sauna is great, pools great. Will consider to do another staycation in westin

Best five-star in Jakarta ever.