I booked the top room with in-room bath and expected a great roykan experience. I was sorely disappointed. The bath room wall has visible black mould. The wooden towel rack was old and almost blacken with mould. Faucet and show head has seen better days and stained. The toilet was dark and lighted by a small bulb. You cannot do your business properly. The frontdesk staff were mostly foreigners. You won't get the Japanese experience and hospitality. My only compliment is for the lovely Japanese lady who served out dinner. As the hotel was fully booked, not alternate room was possible, partial refund was rejected, cleaning was not possible as it requires major repaint or washdown. It was so horrible I checked out and move to another hotel. Basically, I was ripped off for the room cost. Note: this is a 90+ year old traditional hotel. Whilst I can accept old design, bad hygiene is unacceptable.

Amazing staff, looked after so well. Perfect room for a more restful stay. Onsen was great, could book a free private onsen for my wife and I. If your not up for sharing with others and want privacy. Amazing food, so much and variety. Well worth doing

Great place to stay while visiting as its a 5 min walk to their shopping street and train station, and the ryokan was very spacious compared to others I stayed in. The in room meals were excellent as was the staff service. And the onsens comfortably spacious as well. The view from the balcony was so relaxing and refreshing that I spent as much time there as possible. I would definitely stay there again.

Such a beautiful place. Wonderful traditional environment and meals. Staff was very friendly and kind. Would definitely stay again.

Amazing meal. Large room.

Room was clean and comfortable, private bath was very relaxing. Staff were very welcoming and friendly. Would stay again.

Quite spacious and the staff were very helpful and professional. But there was no Mountain View from our room and the sleeping room smelled a bit funky

This place is over 100 years old and because of that, it has its quirks but I think it adds character to the ryokan experience. The staff were so welcoming and friendly. The kaiseki dinner was delicious but it was a lot of food. We had to request to serve us one less meal so we didn’t waste too much. The service and ambiance was great. The onsens were a perfect touch to end our days. We would definitely stay here again!

Great ryokan experience!

Amazing stay, the hotel room itself was beautiful and so clean, comfortable and spacious. The onsens were also super nice, we booked a room with a private onsen and it was very serene, clean and water was very hot (in a good way!), but they also had multiple other options including a public one for each gender for hotel patrons only which was not crowded at all, a private one that didn’t require booking (in case of tattoos or privacy), and another private one that you could book a time slot at front desk. What really blew us away was the dinner and breakfast sets and the service. It was amazing meals and service was impeccable. I wish I could stay longer just to experience the meals again! Overall very peaceful, relaxing, and great stay that is great for those who want a spa experience and delicious meals on top. Beds were also comfortable, traditional futon mats with clean linens and blankets set up already.

The room was spacious with great amenities.

Everything was perfect! Room and other amenities are clean and great services. And traditional ryokan dinner was fantastic!!!! That was a good lecture for my daughter studying culinary arts. The private bathtub is enough to take a good rest. I'll visit again.

Staff were extremely kind & welcoming. They were all very genuine,

Loved this traditional ryokan, such attention to detail with all the Japanese cultural traditions and sweet and kind staff. I loved the whole experience with meals brought to my room, onsen baths, futon bed and private sauna in my room! The perfect relaxing experience in Hakone. Thank you!

Overall a really pleasant experience with some minor issues. Cost: We paid $320 USD for a 1 night, last minute for their most basic room. Facilities: Overall the hotel is fine but is clearly on the older side with some differed maintenance that may bother some. For the price we paid we thought that it was ok but not great. Everything was clean. Onsens are good though extremely hot. The best pool is the outdoor one, make sure to try it. The reservable (free) private onsens is also great. We found the futons to be very comfortable and we both had a great night sleep. The sona in the room was also a nice surprise. Food and service: both excellent. The dinner in particular was exceptional and the quantities were right. Expect a lot of fish even for breakfast. Paying for such quality food at a restaurant would easily cost $100/person total for both dinner and breakfast. Therefore the "room" was only around $150. Extras: We booked a 40 minutes massage ¥7700 and that was awesome. The Japanese style massage was very different from a typical oil massage and is well worth the experience. The gentleman that performed the massage spoke good English & Spanish and some basic French. He was also very friendly!

Staff was very good especially the room attendant. The food and food service was excellent. We really enjoyed soaking in the hot water. Good location made it easy to explore the area.

The Taeikan was in a perfect location for getting to the train station and to visit the shops in the area. The food was exceptional!!!!The ambiance was wonderful and we thoroughly enjoyed the onsen. Our hostess was new to Japan and to Yaeikan, but she surpassed any of our expectations. She was excellent!!! I highly recommend Yaeikan!

Our staff person who helped with breakfast and dinner is amazing. She was so friendly and helpful.

A great onsen with attentive and helpful staff.

We absolutely loved the experience. The accommodation is clean and pretty. Each meal was so so pretty and delicious. My kids are really picky eater, but they ate and looked forward to their meals. Thank you Yaeikan for such amazing hosting.