When I arrived I was stood outside for 20 minutes until I was finally contacted with instructions to get in the hotel! I got in and was told to get my own keys from a key box that was open to all with many sets in there! Our keys were not there so I then got told to check a draw in the desk that had many more sets of keys again open for all to access! This was very unsafe an uneasy as anyone could access any room realistically!
The manager/owner who has been what’s app messaging was extremely rude and abrupt on the phone and didn’t seem to care when I told them of this !
The same thing happened with keys a year and a half ago with a previous stay I will never return!
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eli
8.0
/10
Reviewed 55 week(s) ago
Hotels.com verified review
.מבנה מסוגנן. נקי מאוד. קרוב לאזור טיולים בסיירה נבאדה
Jose
Leisure with Partner
2.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
We arrived at the hotel in the evening, there were no lights on inside or out. We did not have internet so had not received the message on how to get in the building.It cost me a very long phone call to Jorge in Santander. There was no receptionist nor a security man. There was no central heating. No spare blanket. Granada is very cold especially when there is snow on the mountain. We should have been warned that this was not a conventional hotel.
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Jeremy
Leisure Family
2.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Far from everything. Limited shops around. Communication with the staff was bad. Hot water went out late at night. Check in was hard. Better instructions are needed. Communication was all done via WhatsApp. Place is clean but the lack of staff killed it.
Kimberly
Leisure
8.0
/10
Reviewed 63 week(s) ago
Expedia Group verified review
The property is well maintained. There’s a bar and restaurant inside the gated hotel. The food is good. The room is comfortable and has AC. My only issue with the property is hearing the noise from the restaurant and bar area during lunch and dinner hours and I could hear the room beside me when they were talking and other guests who were out in the hallway if I didn't have the TV or AC on and the window doors closed.
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Martin
8.0
/10
Reviewed 82 week(s) ago
Hotels.com verified review
Beautiful villa, with nice rooms. Bathrooms are not the most modern standard but are ok. The rooms are little noisy since all rooms have light doors. You definitely hear other guests talking and walking by. For a short stay absolutely recommended!
Rachel
Friends and Family
10.0
/10
Reviewed 163 week(s) ago
Hotels.com verified review
Comfortable beds, good sized bath room (with bath and shower).
Friendly hotel staff. WhatsApp communications were good. We were given clear instructions for our late check in. Self-service breakfast laid out in breakfast room with tea and coffee making facilities.
Bus stop just outside the front door for buses into Granada.
Allan Emilio
Leisure Family
8.0
/10
Reviewed 221 week(s) ago
Expedia Group verified review
Nice small Hotel, in a lovely small town outside of Granada. We have received a wonderful hospitality from the Staff of the Hotel.
Raúl
Leisure with Children
10.0
/10
Reviewed 86 week(s) ago
Expedia Group verified review
Nos gustó mucho, el personal muy atento, las instalaciones muy limpias y comfortables. Un pequeño hotel pero nada que envidiar a uno grande.
Maria Dolores
Leisure with Partner
10.0
/10
Reviewed 94 week(s) ago
Expedia Group verified review
No
Javier
Leisure with Partner
10.0
/10
Reviewed 131 week(s) ago
Expedia Group verified review
Hotel muy agradable en el Barrio de La Zubia.
Las habitaciones muy bonitas, cómodas y limpias.
El personal a cargo muy amable y nos dieron indicaciones muy adecuadas para hospedarnos.
RUBEN DA
Leisure Family
10.0
/10
Reviewed 145 week(s) ago
Expedia Group verified review
Limpio y ordenado. Buena localización al lado de todo.
Miguel Ángel
Friends and Family
10.0
/10
Reviewed 199 week(s) ago
Hotels.com verified review
El hotel una maravilla y los dueños encantadores recomendable 100%
AMELIA
Friends and Family
10.0
/10
Reviewed 213 week(s) ago
Hotels.com verified review
Nos atendieron súper bien, lo recomendamos fuimos con dos niños pequeños y la atención fue exquisita volveremos seguro.
Toni
Friends and Family
10.0
/10
Reviewed 215 week(s) ago
Hotels.com verified review
Nos sorprendió gratamente el sitio y lo bien cuidado que estaba, tanto el hotel como sus espacios exteriores. La habitación era espaciosa y con un baño completo muy grande. Un trato cercano de los dueños y siempre dispuestos a ayudar.
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 308 week(s) ago
Expedia Group verified review
Hotel acogedor, cerca de Granada. Transporte cercano. Personal agradable
LAURA
Friends and Family
6.0
/10
Reviewed 313 week(s) ago
Hotels.com verified review
La atención muy buena, hotel muy bonito, pero el estado del baño y su limpieza dejaba que desear
elena
Leisure
8.0
/10
Reviewed 321 week(s) ago
Expedia Group verified review
Un recinto muy bonito en un pueblo interesante cerca de la ciudad. El hotel por dentro está muy bonito decorado, muy acogedor.
Angel
8.0
/10
Reviewed 481 week(s) ago
Expedia Group verified review
Es un hotel rural, cerca de Granada centro, dispone de todo lo imprescindible, muy limpio y con restaurante en el mismo hotel.