Had my expensive sunglasses stolen within 2 minutes of leaving the property and returning. Definitely not going back to a place where staff is untrustworthy. The sunglasses were a gift and it broke my heart to have them stolen. It was hard to get hold of staff and although they have a CCTV there, I did not receive much help from the security team. We were seated at the open air rock pool area and the sunglasses were missing in the 2-5 minutes we had left the table and returned. This is terrible customer experience. The overall room experience was so-so. The first time was damp and actually had water from the AC seep down and wet my open bag of clothes. I was given a different room after talking to the front desk and requesting a room change. The staff was willing to help and courteous but not well-trained. The waiter kept interrupting us during dinner, although my friend and I were engrossed in an intimate conversation, and I had to ask him to give us some privacy. I expected better service and will not be returning especially after having my personal property stolen.

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Hotel is very good. Food and service is excellent. But it has become old and needs lots of service, maintenance and upkeep.

Perfect stay 👏👏👏

Must stay here to experience the best hospitality, clean property, amazing food and views.

Room light were broken Hot water issues Carpet was dirty Sold us Expired Beer in the Bars

Not the best service. Location is good

It was great vacation we had with family. The food was great and service was extremely good with Mr Rajput at the Buffet restaurant was extremely polite and helpful. The rooms were perfect and we had very relaxing stay. Only thing missing was foot rest for the chair. It would have been super with that.

W Goa is one of the most amazing properties in Goa. This place has a quirky architecture and their rooms are quite spacious and sunlit! Direct beach access comes handy. Moreover, this resort is quite close to all the party places in North Goa which I think is their USP. The staff is super friendly and helpful. Laxmi was our connector and go to person for all our needs throughout the stay. She connected with me on WhatsApp which made the conversation super easy. She also went over and above and guided us to find best cafes, markets, pubs etc. in Goa. I highly recommend this place, especially for young crowd.

Poor Buffet Breakfast Service due to lack of waiting staff, my advise to the management to not overburden the existing staff, they should increase the people in direct service rather than just focusing on welcoming only.

Property under maintenance, they not informed us , we booked for 2 nights but we checkout before 1 night, hotel digging in garden but no sign board for instructions and not informing us at time of booking, not value for money.

Some services were beyond excellent some weren’t. I sometimes had to wait for a cart for almost 10 mins, the drivers of the golf carts are there but don’t seem in any haste to cart people up n down to the entrance of the hotel, which is sad!! A shout out to Kishore and Dipti Mongia for their awesome assistance in the breakfast area!!

The hotel didn’t have the bookings when we reached. They made us wait for an hour before they gave us the rooms. Also, they didn’t give us the promised rooms which were already paid for on hotels.com, and instead of upgrading us to a better category, they actually put us in a category lower which was the base category. I am a good Member of both hotels.com and Marriott, and I do not understand this kind of service from a hotel of this stature. It is never about the mistakes that happen, but how they are dealt with and what solutions are provided.

It was supposed to be a couples retreat but did not turn out so. We booked a cottage room. Causes of concern 1.) Cleanliness and hygiene go for a toss when you find a live cockroach in the mini bar 2.) Safety was another issue. Please check if there is an event taking place at the property before booking. We had to suffer through the effects of Sunburn. We had a drunk and wet stranger knocking on our door at the middle of the night asking if this was the W.. called the security and they eventually caught him .. but it’s not what you expect from a 5 star hotel 3.) the lights will randomly switch on and off .. so be prepared for your electronic equipments to get messed up

The ambience and facilities in the property is great. The most wonderful things about the property is greeneries. I mean good space is left for greenery. That's simply beautiful to look around. Other internal facilities are really admirable. The let down are the taste at the restaurant. Took package for all meals. Lunch buffet was quite ordinary especially for vegetarians not much options. Gravies are non spicy and mostly tasteless. Few staffs are very friendly and customer oriented but remaining half of the staff at restaurant are lethargic. They don't clear used plates. Everything is messy on the table. However breakfast buffet is excellent. Lunch and dinner buffet are a big let down. Lots of reminders required for filling water and to clean up. The person who allots table is simply careless. They allot table almost very close to each other without mindful of covid situation inspite of so many tables being vacant. Also outside my room corridor was quite shabby and unclean. Water spors and dirt outside room. In the bathroom didn't get hot water as some issues were not detected. In short, few areas like staff friendliness needs to improve at dining. Food taste, options need to improve. Apart from few let downs property, ambience, location and internal facilities are really good. Thanks

Could not check in as the hotel could not find my booking. The stay was fully paid in advance.

Wonderful

Modern hotel, comfortable, but still very expensive for a medium service. Staff is very nice for check-in but you wait for more than 15 min to get your luggage and finally do it yourself. Breakfast is a nightmare despite good quality because of lack of organization. Beach is far away and medium attractivity… with swimming pool closed, we moved all the day to other places to have good stay. In conclusion, doesn't worth the fare.

W makes sure you feel right at home from the time you land till you check out. Their vibrant young staffs are always finding a way to delight you. Then check in was a breeze, Mohan made sure of it. The breakfast at spice traders and sundowner at rock pool shouldn’t be missed. Their safety and sanitation standards even during this pandemic time is top notch. Would like to specially mention Nikhil in making sure our trip was a really memorable one. His recommendations helped us plan a legendary itinerary. He went above and beyond to make sure anything that we wanted was taken care of.. W Goa would be our go to place for the years to come.

Very poor services.No quality or safety measures were taken and food was a big disappointment