Worst experience at this hotel by far. Fully understand that Sudbury is busy with hockey over the winter season. But the hockey families staying at this hotel were extremely disrespectful of other hotel guests. (We are a hockey family as well) We came up solely for a family trip, to utilize the hot tub and pool. For the entirety of our trip the pool and hot tub was closed due to the other younger guests not being monitored in the pool area resulting in vandalism of the hot tub and pool (soap being added, missing tiles, over capacity). Every night kids were running down the halls until after midnight. With the parents present and also being just as obnoxious and loud, due to alcohol. We received phone calls during the middle of the night (2300-onwards). After finally calling the front desk, inquiring if it was front desk staff trying to get a hold of us for emergency purposes (worried about vehicle and snow removal/stolen; etc). They stated it was not them, we then informed the front desk that we would unplug our phone for the duration of the stay. Despite going to the front desk multiple times, even upon being notified via text after check-in that the pool/hot tub was closed. We had no resolutions to the problems. The assistant manager on call (Jennifer Romas) would not respond to the front desks calls. But was further told that despite being unable to process a refund for one-night, due to the ongoing issues, due to third party booking. No help from Expedia.

The pool was down so knowone could use it unfortunately that why lot of other people book this hotel

Room was clean, pool was clean and had towels when we went down. Breakfast was satisfactory and full.

Clean and comfortable room. Courteous staff.

Staff was great. Had very noisey first night so they moved me to a quieter area.

Great location. Great hotel.

Our stay was pleasent. Room were clean.

Hotel was clean and comfortable. Staff was super friendly. Hot tub was nice.

New building, very clean. Would have been 5 starts if not for subpar “full” breakfast and pretend coffee.

We frequently stay in mid level hotels for hockey tournaments in Sudbury and this was by far the nicest of that type we have experienced in the city. Our minimal interactions with staff were pleasant, the room was updated and clean and the breakfast was fine. From now on this will be our go to hotel for sports trips.

Was very good staff but spent the night up because whoever was renting above me kept walking in circle all night not sound proof enough but overall had a good stay

The room met our needs and we used the pool and the gym during our visit. There is some wear and tear showing, but we had no issues with our room. The staff managing the breakfast area were super friendly and helpful. The location was convenient for us and is in close proximity to shopping (Costco / big box) and restaurants (Kelsey’s / The Keg).

Was a nice stay

Rooms were clean. Staff were cheerful.

N/a

The bathtub kept draining when full, the button to plug the tub wouldn't work when you pressed...the shower wasnt much pressure, the tub faucet kept going so wasnt much water coming out. Needs fixing! Room 403!

The rooms were so clean. Staff was so polite and kind always looking to help. Breakfast was delicious. Pool was clean. I will most definitely come back and recommend others The staff were always smiling.

Hockey tournament kids running in hall all night and throwing pizza and garbage all over the elevators and halls

Was great

Was great