Dear Valued Guest, Warm greetings from SOL by Meliá Phú Quốc! Thank you so much for sharing your feedback with us. I am very glad to hear that overall, your experience has been "so far so good" and that you have enjoyed your time at our resort. However, I would like to extend my sincere apologies for the confusion and inconvenience caused by the conflicting child age policies between our hotel guidelines and the booking application you used. We fully understand how frustrating it can be to encounter unexpected discrepancies regarding family bookings, especially when planning a relaxing holiday with your children. To give you the most accurate support and resolve this seamlessly, I would love to look into your booking details. Could you please share your room number or booking confirmation via direct message? I will personally review the terms from the app you used and work closely with our Front Office team to find a fair and comfortable solution for your family. At SOL, we want your stay to be completely stress-free, and we are committed to making things right for you. Warm regards, Jtan – Nguyen Duy Tan (Mr.) Guest Experience SOL by Meliá Phú Quốc

Dear Valued Guest, Warm greetings from SOL by Meliá Phú Quốc! Thank you so much for your kind words. We are absolutely thrilled to hear that you had a "wonderful" experience and were fully satisfied with our services and facilities. Knowing that we met your expectations is the greatest reward for our entire team. We strive to create a "soulful" and relaxing environment for all our guests, and your positive feedback serves as a wonderful motivation for us to continue delivering the high standards of hospitality that Meliá is known for. We look forward to welcoming you back to our tropical paradise for another memorable stay in the near future! Warm regards, Jtan – Nguyen Duy Tan (Mr.) Guest Experience SOL by Meliá Phú Quốc

Dear Valued Guest, Warm greetings from SOL by Meliá Phú Quốc! Thank you so much for your review and for choosing to stay with us. We are delighted to hear that you found everything to be "okay" and that you enjoyed the stunning sunset view from our swimming pool. It is truly one of the most magical experiences we offer, and we are glad it made a positive impression on you. On the other hand, we sincerely regret that our beach did not live up to your expectations. The appearance of the coastline can sometimes vary depending on the season, weather conditions, and tides. Your honest feedback is very important to us, and we will continue to do our best to maintain and care for our natural surroundings to provide a better experience for our guests. We hope to have the pleasure of welcoming you back in the future for even more beautiful sunsets and an even better overall stay! Warm regards, Jtan – Nguyen Duy Tan (Mr.) Guest Experience SOL by Meliá Phú Quốc

Dear Valued Guest, Warm greetings from SOL by Meliá Phú Quốc! I am Jtan, and I am writing to you on behalf of the resort. I have received your feedback and truly regret that your experience did not meet your expectations. Please accept my sincerest apologies for the shortcomings you encountered during your stay. We are deeply sorry that we fell short of delivering the high-quality experience we strive to provide to all our guests. We highly value your input as it helps us to grow and improve our services every day. We hope you can accept our apologies, and it would be our pleasure to have the opportunity to welcome you back and provide you with a much more seamless and enjoyable stay in the future. Warm regards, Jtan – Nguyen Duy Tan (Mr.) Guest Experience SOL by Meliá Phú Quốc

Dear Mr. Vi Thanh H, First of all, welcome to Melia Phu Quoc SOL Hotel! Thank you very much for sharing your feedback about your stay. Your valuable comments are a great encouragement to us as we strive to improve our services and always provide better service. We sincerely hope that you and your family had a comfortable and wonderful time on this beautiful island. The entire SOL team looks forward to welcoming you back again. We sincerely hope you will return to use our services again. We hope you will continue to enjoy many more wonderful and memorable trips! Thank you. J Tan – Nguyen Duy Tan (Customer Experience Manager) Melia Phu Quoc SOL Hotel

Dear Valued Guest, Warm greetings from SOL by Meliá Phú Quốc! Thank you so much for the 5-star rating! We are absolutely delighted to know that you had an excellent stay with us. Your support and high rating mean the world to our team. We look forward to welcoming you back to our tropical paradise for another perfect, "soulful" getaway very soon! Warm regards, Jtan – Nguyen Duy Tan (Mr.) Guest Experience SOL by Meliá Phú Quốc

Dear Valued Guest, Warm greetings from SOL by Meliá Phú Quốc! Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our prime location and the convenience of being just 15 minutes away from the airport. It is fantastic to know that our private beach access and kid-friendly atmosphere helped create a great experience for your family. We are especially proud of our four diverse restaurants, as our culinary team works hard to bring authentic global flavors—from Mediterranean to local Vietnamese—to all our international guests. Knowing that these features made your stay memorable is the best reward we could ask for! We look forward to welcoming you and your family back for another "soulful" vacation in our tropical paradise very soon. Warm regards, Jtan – Nguyen Duy Tan (Mr.) Guest Experience SOL by Meliá Phú Quốc

Dear Valued Guest, Warm greetings from SOL by Meliá Phú Quốc! Terima kasih banyak! Thank you so much for your honest and constructive feedback. We truly appreciate your suggestion regarding a "fresh renovation." At SOL, we are committed to providing a soulful and high-quality environment for all our guests, and your feedback is incredibly valuable to our management team as we plan for future improvements and refreshments to our facilities. We want to ensure that every corner of our resort feels as vibrant and "fresh" as the tropical spirit of Phú Quốc! We hope to have the opportunity to welcome you back in the future to show you an even more revitalized and improved version of our paradise. Warm regards, Jtan – Nguyen Duy Tan (Mr.) Guest Experience SOL by Meliá Phú Quốc

Dear Mr. Han, Sincerely, Melia Sol Phu Quoc Hotel We hope your stay at Melia Sol Phu Quoc Hotel was a pleasant one and that you will remember this time. Thank you very much for your valuable feedback. All of our staff look forward to welcoming you back to Melia Sol Phu Quoc Hotel again. We are committed to providing you with the best service, so please feel free to contact us if you have any questions. Thank you. Luan Meng Assistant Manager, Customer Experience Department

Dear Mr. Han, This is a brief message from Melia Sol Phu Quoc Hotel: Thank you for staying with us. Your valuable feedback is a great honor to all of us. We are delighted that you enjoyed your stay. Your feedback will help us improve our services and provide you with a better experience in the future. Thank you very much for sharing your valuable experience and suggestions. We at Melia Sol Phu Quoc are committed to further improving our services and facilities for all our guests. We look forward to welcoming you again. Thank you! Luan Meng Assistant Guest Experience Manager

Dear Mr. Chen, Best wishes from Melia Sol Phu Quoc Hotel. We hope your stay at Melia Sol Phu Quoc was enjoyable and filled with wonderful memories. Thank you very much for your valuable feedback. All of our staff look forward to welcoming you back to Melia Sol Phu Quoc again. We are always committed to meeting your needs, so please feel free to contact us if you have any questions. Thank you. Luan Meng Assistant Manager, Guest Experience

Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. Meanwhile, we appreciated that you shared to us some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We will forward your comments to respective departments involved and we will be closely monitoring this feedback. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Anh Nguyen (Mr.) Assistant Guest Experience Manager

Dear Mr/Ms. Hoang, Xin Chao, from SOL by Meliá Phu Quoc! We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Our staff truly appreciates your wonderful review, it means a lot to them to know their hard work made your stay enjoyable. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc. Sincerely Yours, Anh Nguyen (Mr.) Assistant Guest Experience Manager

Dear Mr. VU HAI H., Thank you for staying with us and sharing such a perfect rating! We are absolutely happy to know that you had an enjoyable stay with us. We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc. Warmest regards, An Lai (Ms.) Assistant Guest Experience Manager

Dear Valued Guest, Thank you for staying with us. We would also like to thank you for dedicating your valuable time to forward us your comments as we always strive to improve the service provided to our guests. We are sorry to hear that the bathroom design did not meet your expectations. While we understand that this might not be to everyone's preference, we hope that you were able to enjoy the other aspects of your stay. Rest assured, at SOL by Melia Phu Quoc, guests’ experience matters most to us, and your feedback will surely be taken seriously for improvement. We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc. Warmest regards, An Lai (Ms.) Assistant Guest Experience Manager

Dear Customer, Thank you very much for choosing to stay with us. Your feedback is a great source of motivation for us, and your comments will help us ensure the quality of service at SOL by Melia Phu Quoc. Once again, thank you for staying at SOL by Melia Phu Quoc, and we hope to have many opportunities to welcome you back. Best regards, An Lai (Ms.) Customer Experience Manager Assistant

Dear Mr. Phu H. V, We are absolutely happy to receive such an amazing review! We appreciate your recognition of our team members and our location. Thank you for your kind feedback on our breakfast, accommodation, and our pool. Your great compliments motivate us to keep delivering excellent experiences to our valued guests. Thank you for visiting us, and we look forward to seeing you back soon! An Lai (Ms.) Assistant Guest Experience Manager

Dear Ly Ly, Thank you for staying with us and sharing your experience at SOL by Melia Phu Quoc! We are so happy to receive such a perfect rating! It is delightful to know that you have enjoyed the room view and our international breakfast. We look forward to welcoming you back soon for another amazing stay at SOL by Melia Phu Quoc. Warmest regards, An Lai (Ms) Assistant Guest Experience Manager

Dear Truong, Hello, from SOL by Meliá Phu Quoc! We are truly honored to welcome and serve you. You won't imagine how proud we and the whole SOL by Meliá Phu Quoc team are to read your review. We are delighted to know that we have provided you with a wonderful stay. Your feedback during this stay will help us ensure that SOL by Meliá Phu Quoc always provides the highest level of service. We thank you again for taking the time to share your experiences and suggestions. We hope to have many opportunities to serve you in your next trip with the innovation of service quality and facilities at SOL by Meliá Phu Quoc. Best regards, Nguyen Tuan Anh (Mr.) Assistant Guest Experience Manager SOL by Meliá Phu Quoc

Dear Maire Jacobs, Xin Chao, from SOL by Meliá Phu Quoc! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday! We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Nguyen Tuan Anh (Mr.) Assistant Guest Experience Manager SOL by Meliá Phu Quoc