Clean room, was a bit noisy at night because of the time of year and groups going to look a Northern Lights but I think that would be the case in any hotel in Yellowknife

I’ve loved this hotel because they were incredibly helpful. My bag was lost and they didn’t care what time day or night I checked to see if it had been delivered and it was there. They would call a cab immediately and it would be there within two minutes when we needed one. Using the steam room and sauna after being out in the cold was wonderful. The bed was comfortable and we both slept well. The room was large, spacious and also had a desk where we could work. I would stay there again.

It wasxreally good.

Stayed in the apartment style rooms that are across the parking lot from the hotel. This was an upgrade given to us when we checked in. Kind of a pain to go back and forth between the two buildings when it is so cold outside. Breakfast buffet was very good. Giving 3 stars because the heat was blasting in our room when we checked in, had to be at least 35 C in the room. Made for a very uncomfortable first night.

Nice property but we were surprised to find out that our suite was in a seperate building that in the cold, you would need to take a shuttle over to. Using the sauna or steam room in this situation was not ideal. Suites were big and well-equipped.

The hotel is close to the airport and the airport shuttle is convenient. During the winter months, they provide a shuttle to the new building from the lobby and vice versa. The room we were in got a broken window that doesn't close all the way, so there was tape over it. Thankfully, the heater was warm enough to keep us from getting chilly. It is walk-able distance to a grocery store and a pharmacy.

They’ve put us in a different building, we booked it specifically for sauna and couldnt use it… the room was full of cigarettes smell, housekeeping left the balcony door open in minus 30 and it took 24 hrs for the room to warm up, we slept in cold and in smoke… terrible

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Nice place

Very late house cleaning. We were not told at booking that we were not in the hotel but a separate building that required walking in -40 degrees or waiting for a shuttle. Also meant no easy access to restaurant and lounge. Different breakfast menu than what is on the website. Well situation to airport, downtown, Snow King Castle etc. Was given different answers by different people to the same questions. 2 bedroom unit was very spacious and well laid out.

Room was spacious and nice but was across the parking lot from the main building. At -30 degrees Fahrenheit this was a rude surprise.

We could watch the aurora from the balcony of our two-bedroom apartment without leaving the hotel, and the washing and drying machines were easy to operate. The staff were very helpful in answering questions and arranging transportation.

Great location, friendly and welcoming staff. I had a Clean and spacious 2-room suite. I will definitely book the same hotel if I ever go back to Yellowknife.

Very good!!

What stood out was how Chateau Nova stood behind us as the guests, when Expedia and Agoda did everything they could to sabotage our stay. They made it seem like the hotel cancelled our reservation, while the hotel went to bat for us when Agoda/Expedia did all the damage. The hotel kept us in a room that Agoda underhandedly cancelled. Now for Chateau, we had a great breakfast and a dinner at reasonable prices, courteous staff on all occasions, and a clean room with all the necessary amenities. If someone was coming to see the aurora, I would suggest booking straight with the hotel! And enjoy the experience with Chateau Nova!

Clean room and positive staff.

Room was very nice and bed was comfortable. Front desk staff at check out were very helpful

Arrived late, got our key cards and a shuttle ride to the building we were staying in. Got to our room and no wifi password anywhere. Went back to main building and talked with the desk clerk. Why? The room phone did not work and I did not have cell signal. He told me I did not need a password, just select “Nova Hotels” from the wifi list. He showed it to me. I make my way back to the room only to learn Nova Hotels wifi is not available in that building. Back to the front desk. Then I was told to scan the QR code to access wifi password. Well without wifi or cell signal that is not possible. Back to the room I go to get some sleep. My wife and I cuddled tightly trying to sleep but the room was so cold. The thermostat was maxed but it was not adequately heating the room. The next day I relayed all of this to the GM. He sent maintenance who fixed the heat issues and I finally got the password so we could let people know we made it. Room staff were wonderful. Restaurant quality was sad. Cold and dry omelet, buffet was looking pretty dry so I ordered fresh. Didn't help, couldn't finish it I would seriously consider other options before booking here.

Was all new

We enjoyed our stay. The rooms was great, and very clean. However, we were given access cards that didn’t work so we had to wait outside in -25