Overall Ratings & Reviews Comfotel PRPL

I had to go for a meeting without taking a shower. The bathroom door was jammed and there was no one to help open it. The manager did not pick calls and the night desk manager did not respond when I knocked on the reception door.

The hotel was exactly what we needed for our short stay. There wasn't anything fancy about

A decent, no-fuss hotel stay. The photos on the website suggest the availability of food options that just don't exist in the real site, so I suggest these misleading images are removed ASAP. It's worth noting that this is a converted 5-storey townhouse and there's no lift, but this wasn't a problem for me. Walls are paper-thin and every time the guy in the next room opened his door I thought he was opening mine! This means it might not be great for a romantic weekend, but for a business trip like mine it was a great option that was relatively low cost (for the area).

The room was certainly below 1* condition. It was scruffy and tired TV had fallen off the wall and was propped up on table with the tea and coffee items. Hairdryer was damaged but worked both headboards were very badly damaged. There was old liquid stains that had run down the wall still present the base of the beds were dirty and stained as was the carpets. Shower tray was stained hot radiator/towel rail in bathroom was very dirty and stained. I am very surprised that you even had this terrible hotel on your list. Would not recommend it and would certainly not stay again it was well below value for money

Good price in reasonable location. The room contains what you need for a night. No complaints

The hotel is in a very good location and is close to two metro stations. I would like to give a special thanks to Ahmad for his kindness and willingness to resolve and help with all my needs.

When we arrived at the hotel we had to cross the street and book in in another building. The hall ways were very cramped and would not be easily accessible for anyone with a suitcase. Our room was in the basement of the building. It was a very small twin room. There was damp in the room and bath room. It did not feel clean and you could visibly see dirty, dust and grime throughout the room and property. The shower still had hair from the previous guest in it and the doors didn’t close resulting in a very wet floor. The walls to the rooms were so thin you could hear everything from other rooms. The door to our room didn’t shut easily meaning we had to slam it shut, it wouldn’t close on its own. There were weird stains on the curtains and black marks on the bedding. The glass in the bathroom hadn’t been cleaned. Overall just felt very disgusting.

The staff are friendly, and the price is reasonable.

Very convenient

The reception was in a separate building which wasn’t clearly signed. The room itself was very clean and well presented but need a lick of paint here and there. The shower has nowhere to put anything and no bath mat, anti slip protection or grab handle. There is a fridge which was handy. The traffic is very noisy so you won’t get a good sleep if you’re a light sleeper. Sainsbury’s is directly opposite and very handy for cafes and close to Goldhawk and shepards bush stations.

It's ok

The staff don’t care and pics in advert are wrong of room when u book. It’s a crap hotel and u can hear your neighbour snoring. The online advert when booking with Expedia is wrong as I booked a family room and the customer it showed was nice. When I got here the room was not the same. When I confronted the manager he began blaming others and silly excuses. I said I will take this up with Expedia and the hotel general manager and took the details

The bathroom shower had mold, dust all over the picture frames and light fixture. The wood framing holding the fridge was rotten. No elevator, being pregnant and with a toddler having to go up and down 4 flights of stairs was miserable. The whole building and room had a weird smell. The stairs rails are really flimsy and some areas you can see they had split and they did a very wonky repair that’s barely holding together.

This property DOES NOT have elevators and it has around 5 floors. A lot of work to go up the stairs with luggage. Cleanliness is not good at all. All the person does is bring you towels and straighten the sheets. You can see old stains on the walls and around the bed frames. The staff of really nice but if you are looking for a hotel where you feel clean then this is not it.

SEMEN ON THE WALL! THIS PLACE IS DISGUSTING AND A HEALTH HAZARD. There was blood on the floor an semen on the walls. This place has never been cleaned and after being promised a refund I have been told I have no right to a refund: we didn’t even stay in the room; we left after 30 mins and had to go spend 600 pounds on a new hotel on Christmas Eve I have photos to prove everything

Good location. Good balance of what you are paying. Some of the facilities are old and damage, need to repair.

terribble mold smell in the room when checking-in, mold in bathroom (possibly due to the broken fan in the bathroom...)

Nice hotel, close to underground and Westfield shopping centre, plenty of eateries, room has fridge so can pick up bits in local Lidl/Sainsbury's

The hotel manager was very helpful and friendly and the room itself was recently renovated and very good compared to the standard of most other hotels in London. I highly recommend this hotel and will stay here next time I'm in London.

Hotel room was as you expected for a budget hotel in London Room smelled of cigarette smoke when we entered although duvet covers were clean and fresh however upon inspection of inside the duvet we noticed it was heavily stained of blood and looked yellow all over which showed signs it hadn't been deep cleaned in along time. All fixtures were wonky on the walls and had dust and cobwebs all over them showing no signs of cleaning. Staff there were very friendly and got us extra pillows without an issue. Toilet in bathroom was lose on the wall and the shower has some mould on the sealant as well as limescale around the base. The sink had toothpaste on the outer side towards the shower, showing no signs of thorough cleaning between guests. Fridge in the room didn't work, but internet services were decent and worked. The floor initially had been cleaned over however in the corners there was dust, wood chippings on the floor around the mini fridge. There was some yellow drip stains on the wall near and around the window, due to the heavy smoke smell this looked like tobacco tar. For £79 for two people it was okay, however wouldn't want to return due to the conditions which mainly come down to the room not being in a clean enough condition.