The hotel service could have been much better. We had to request items like towels and cutlery multiple times before they arrived. It was also very dusty in the room, as in a layer of dust on some of the furniture. Other than that, the rooms were spacious and the location was great. My only other gripe was the television options; no option for streaming channels, etc.. A nice hotel overall, but not a 5 star experience by any measure.

Property was well located and well maintained and the staff was very friendly and responsive. Room was spacious and comfortable. Breakfast was very good and the service was great. We had nice massages in the spa but the manager talked loudly and constantly on the phone and we could hear him in the treatment room

Convenient location for London Bridge rail

A perfect stay once again. This is my favourite hotel in London and is a sanctuary from the hustle and bustle of the London streets.

staff were so helpful..

Wonderful stay, great spa, very helpful and friendly staff - super professional and beautifully located.

This is not a five star hotel. The bed and room furnishings (which were run down) were mediocre at best. It takes more than free chips and soda pop (free mini bar which it is not) or a button you can press for do not disturb to be a 5 star. I expect luxury accommodation, this isn’t even close. There was no bellman to greet you and help with luggage until you walked in and asked for help. There is no sound proofing on windows as stated so if your room is on the back of the hotel you are on the loading dock. My bathroom ceiling leaked two days in a row before they moved me and after requesting to speak with the duty manager I never received a call back. Would never recommend this place and Expedia should do a site visit to validate their 5 star status, strongly disagree.

Location is very close to the Tower of London and the bridge. The facilities is beautiful and staff are very helpful. We would certainly stay again.

1st time staying at this hotel, chose a suite as it was a special occasion. Thoroughly recommend this hotel. Suite was very clean, spacious and had everything we required. Hotel staff offered a very warm welcome every time we entered the hotel, and we extremely helpful throughout our stay. Breakfast was slightly disorganised with staff trying to charge us, when full breakfast options were already included in our Suite booking. But once resolved, breakfast was very enjoyable. Thoroughly recommend staying here if you wish to be near London Bridge or Tower Bridge; The Shard: or Borough Market. London Bridge Tube station is located nearby.

A beautiful, well looked after hotel with very friendly, polite and helpful staff. Would definitely recommend and I hope to stay again.

This is our second stay at The LaLit London and we were just as impressed this time as we were the last. The staff are very friendly and the room was spacious and accommodating. The daily breakfast is also a fantastic way to start the day. We particularly like that the hotel is outside the centre of London so less hustle and bustle but with easy access to public transport to get around as needed. We look forward to rebooking The LaLit for our next stay in London.

Beautiful hotel in a great location, Excellent food with reasonable pricing. Staff was always there to help in any way.

Nice, quite, clean, great location. Tower Bridge is around the corner, plenty of restaurants along the river boardwalk, make sure you take the stairs down from the bridge…The LaLit has an indian restaurant, we tried the breakfast, very good…decor is beautiful… The only recommendation I have is to make a more inviting entrance. Add a sign too. It was a little confusing when we checked in, didn’t find the entrance, that is on the side. We went to the restaurant to ask. Otherwise it was a great stay and I recommend the hotel.

great staff great hotel great location

Always love staying at The Lalit. The staff are so welcoming

The staff was so nice and helpful. Rooms were adorable. Had everything you could want for an amazing stay. Wish we could have stayed longer.

We were wanting a secure car parking space and a five star hotel. Everything including a magnificent food from the restaurant was we en pointe Good choice for an Anglo-Asian choice

Good location, bed very comfortable, decent size room and great shower. The room was a good size but the room could do with a refurb. We’ve stayed in one of the senior classrooms before and this is just a bigger version with the same amenities. Several sockets don’t work and some areas are a bit shabby. Service this time around was minimal. We were told to go up in the lift to the 3rd floor but the lift only goes to floor 2. We then had to wander a bit to find how to get to 3. Shame also about the big beam that cuts across the front door to the room, which obviously isn’t shown on the room description, photos, or mentioned by staff. Definitely would not describe this as a suite. We wouldn’t stay again as we would never pay full price here. Only booked here as had accrued over £100 in Expedia points. Save your money and book a premier Inn.

We stayed at The Lalit over the May Bank Holiday weekend. The hotel and location were 1st class. The staff were friendly and professional. Proximity to London Bridge Station meant London was very easily accessible by Underground. Location by Tower Bridge is ideal for walks along the river to see the sights. We has a wonderful stay and we would highly recommend The Lalit.

Great location. Wonderfully appointed hotel.