Overall Ratings & Reviews Courtyard by Marriott Houston Northwest/Cypress

Pool, bar, outside area was nice with great stuff to do around the area.

Clean and organize

Clean and comfortable. Location is excellent, you can walk to a variety of restaurants.

Better than I expected, quick over night sleep to travel home.

This was a very comfortable hotel my only issue was the door slamming.I was on the first floor by the exit door there was a lot of traffic at that door! The pool area was nice and clean.The outdoor seating area was very Pleasant. The food was delicious & the staff was very Accommodating.

There was some kind of worm on the bed when I got into my room.

Nice place to stay

Everyone was friendly and helpful.

Easy on and off 290. Coffee/breakfast/dinner/bar onsite friendly staff. Also surrounding area short distance to Walgreens Walmart Chinese etc etc you know, all the important stuff :)

Very nice staff

It was very clean and in a convenient location.

Wonderful stay and staff was super friendly.

I am 79 years old and fell in my handicap accessible room. Was able to drag myself to phone and a very helpful desk clerk called 911. I was not injured, but could NOT get up off floor due to physical issues. I was concerned because I had locked both locks: key card dead bolt card accesss, plus the lock that you physically latch over for added security. Clerk said Marriott had special tool to get in room. Staff could not locate special tool and after much difficulty and about 30 minutes they had to get some type of metal saws-all and cut through entire lock. It just turned out to be a long ordeal without the appropriate tool. Maintenance needs to know where TOOL is. My fall was minor, but if had been a guest locked in and they had serious injury or heart attack, being locked in with paramedics standing in hall 30 minutes might have been a life & death situation. Your staff needs to know where TOOL is located and be trained on how to use it - especially on doors to handicapped accessible room. This failure to gain prompt access to paramedics is a huge failure to serve handicap guests and a lawsuit waiting to happen.

Nice hotel with a lot of shopping and dining nearby. Great stay

Great time for rest

The hotel stay was good / average. We have stayed at this same location twice. Our only complaint this time is the room or carpet had a bad odor…. My room was on the 3rd floor. Room was cleaned and we took out all trash before leaving and returning for bed the odor was still present. Asked for air freshener and made us believe it the odor may have been from a/c unit.

Great stay

Bar and food on site. Lots of food options around in walking distance

Very convenient and comfortable stay

Advertised as breakfast was included and it was not. No free guest coffee