The staff was very helpful especially for checking on whether places were open and on obtaining a taxi. The rooms lack places to put your clothes and lack suitcases stands so one must plan to use the limited supply of hangars and live out of a suitcase. The showers are handheld so one might instead plan to use the open facilities and hot baths. The food was excellent and help is available everywhere.

My stay could have been great if I had not been charged for my fully prepaid stay. Be sure to check your bill and check out at the FRONT DESK before leaving the property. I checked out with the concierge and thought I was all set until I received a Bill for late check out.

Bedroom and washroom were spacious, clean and looked new. Amenities were great. The hotel has a wide range of facilities, including a planetarium, which we really enjoyed. We had a great time.

Heating inside room did it work. Restaurant only had meat dishes.

Was really good. We unfortunately, only spent one night on route to Hiroshima here. Would liked to have stayed longer

The property itself was wonderful. We stayed in one of the superior rooms with its own private hot spring bath. The staff were wonderful as well and everything about the hotel was great. What we found though is there really isn’t much to do around the area and not many restaurants that aren’t at the mall. So if you stay here, plan your day to just hang out at the hotel and eat at the hotel. There is a lot to do from the planetarium to renting bikes, to playing tennis and chilling in the baths.

Nice place. Family friendly with lots of wedding planning

Nice sports facilities, but not friendly to tourists with tattoos. Was extremely limited to activities on property. Outside of fine dining the closest dining option was at the mall which was a 20 minute walk away.

Friendly helpful staff , clean , quiet , big room, free parking , nice view of the lake

Clean , good location, close to Kyoto

Excellent amenities and services in a fantastic location with helpful, friendly staff.

Nice room with lake view. Breakfast is amazing with variety of Japanese and Western food. However, you have to pay for using a swimming pool

I loved loved my room was perfect Had a great sleep. Amazing view. Staff were polite and great. Only issue was my son and his friend are cycleing on this trip. They brought their bikes inside to a designated location per staff but someone got in theire and stole some of their tools and lowered the seats etc Was to be a secure spot so that was disappointing. Reported the next morning.

The dinner offered was scant and of very poor quality. The view was more of road than lake

The hotel is very well maintained. Location by the lake offers splendid view. Staff is friendly and helpful. Food is great

A clean, spacious hotel with excellent facilities and a stunning lake view.

The hotel facilities are excellent, and staff are very friendly and polite. One thing inconvenient is the narrow parking slot, it was difficult to open the car door fully for offloading my bags from the rear sheet.

Nice location & view, in front of Biwa lake, the largest lake in Japan. Many activities in the hotel.

The outside of the hotel needed maintenance, the fountain wasn’t working, the paths and driveways needed weeding. It looked very run down, not what you would expect from a Marriott hotel. It lacked facilities- there was no outdoor seating area (it was hot when we stayed), the advertised bike hire was from the bicycle shop attached to the hotel and was very expensive. The swimming pool was also linked to a sports centre next door and was chargeable. Food choices were also greatly overpriced compared to other hotels in Japan and the only other restaurants within walking distance were in the shopping mall. The room was large and we paid extra for a lake view which was nice. Staff (lots) were friendly and helpful and the free shuttle bus into town was useful but there wasn’t a lot going on in the local area. Overall a disappointing and expensive stay from what we expected from a Marriott hotel.

Clean and spacious rooms. Comfortable bed and awesome view of Lake Biwa