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Arrived at accommodation, rang the mobile number to retrieve key from box but there was no key in the box, was then sent to a different location which was absolutely nothing like the accommodation we had booked on the hotels.com website, in fact it was so bad I left straight away.

There is nothing good to say about it. It was uninhabitable. No heating, no hot water, no lights in the bedroom, the built in wardrobe had a brick wall in it, we had to find somewhere else to stay or we would’ve been ill.