I would love to give a glowing review of this place - the room was nice and spacious, it was serene being surrounded by nature, servers and spa workers were great. - However - I booked on Expedia, paid the vast majority of the price at time of booking, and upon my departure realized that the hotel charged me the full amount again (plus incidentals of course). I understand mistakes happen, but once I made them aware of this they threw up their hands and put the responsibility on me to dispute with Expedia. It’s a real quick way to ruin a whole vacation on the way out. I did put in a dispute with Expedia and my credit card. They have since informed me that I will get a refund, probably only after these two put them on notice. No one has informed me of what went wrong to make this happen. Overall, the operation was done very well, and I will eventually get my money back, so redeemed to three stars. But I still can’t ignore that there are some workflow issues in how they coordinate or don’t coordinate payments with Expedia.

Amazing experience and beautiful resort. Professional staff and great hospitality. Will sure go again.

Everything was outstanding!

Very relaxing

We had the most incredible time at Habitas. Absolutely stunning setting on the beach, super friendly team and amazing restaurant. Would book again in a heartbeat.

The room, actually a spacious canvas hut, was quite comfortable, quiet, clean and beautifully surrounded by jungle vegetation. My only complaint was that the outdoor shower had no hot water, and I didn't really like going out to the outdoor toilet at night. Also, the included breakfast was great, the resort had a small but nice beach area and pool. They do need to upgrade their kitchen cuisine. For the price expected a better dinner menu.

Adorable cabins with incredibly comfy beds, great bar and restaurant, charming activities and a superb staff. We loved every second of our stay - both the super fun Sunday afternoon DJ party, and the quiet evenings by the beach. We'd love to come back!

Excellent room, really friendly staff, good food, fun things to do everyday and a great location.

The staff was very attentive! The property was stunning ! Good activity program for rest and relaxation! 10/10.

Special place in rainforest with beach access. Super friendly staff. Rooms are spacious and comfortable. Beach bar and restaurant serve good food and drinks. Wellness is essential at spa and early yoga sessions.

The bungalow style rooms were fantastic. My girlfriend and I stayed here for a week and really enjoyed the amenities and setting of the hotel. We really enjoyed the quiet and peaceful aspect of this stay. The staff was helpful in every way, from the service at the complimentary breakfasts and then returning to a clean room after a long day.

We were immediately impressed with Our Habitas. The aesthetic is an absolute dream, the property is super clean and well maintained, and the staff is so helpful. We happened to arrive on a night that they had a live DJ, he was so freaking good! We danced and had an amazing time. The food and drinks were delicious and we loved the unique room. 10/10

gracias Diego and Hannibal. thank you for the excellent client experience, the high touch service. thank you for the space of peace. x.

The rooms are very old and poorly maintained, nothing like advertised. There is a nightclub next to the hotel—no sleep at night and no peace during the day. Staff constantly chase guests for tips. An absolute joke. Not recommended.

staff, breakfast

Ambiance was amazing, consistent with my last stay at Our Habitas Bacalar… a true eco luxury experience. Fun seeing a coati on site in the early AM! Staff was also amazing: Giovanna at the spa plus some of the best massages I’ve had from Christiana, Edmeda, Elda and Pady. Our wait staff, Armando and Francisco were so kind and lovely also. Breakfast is always such a delight. Keep expanding!

Very bad customer service

Thank you Hannibal. Perfect communication and quality service.

Highly Precise Service. Thank you Diego and Team.

Clean, beautiful location.