The brand is heavily overrated and does not live up to expectations. The quality is below average, and the reception service is cold and unwelcoming.

Clean room and very spacious. Helpful and gracious staff

Nice choice because of the gym and pools. Quiet and clean.

Loved the hotel and the staff are amazing and pretty close to a lot of things

I would like to praise the hotel staff and Mr Omar that were very helpful in my requests I recommend the hotel that’s excellent

Perfect for us... Special thanks to Mr. Bekir at the Loby Bar and all staff at the reception...

This hotel is quite wonderful: the rooms are stylish and spacious with views of the river and hills; the staff were helpful and kind; the breakfast was delicious; and the hotel is conveniently located near the river, places to eat, and stores. I highly recommend staying here.

Very comfortable and clean. Excellent Heath club attached with great indoor and outdoor pools. The breakfast buffet prepared by Chef Aysegul is a delight and a separate section for Tokat specialities was a nice touch. Easy going and laid back; good for a female solo traveler.

It's a super-duper business hotel. Everybody knows it, so no difficulty finding it. Staff speak English really well, and proved very helpful in our efforts to get to our main object, the Ballica caves. Slightly awkward location, so car or taxi recommended. Gave us a great room.

Odalar temiz ve personel güleryüzlü nazik yardımsever

Otelin genel olarak konumu en çok güzel, temizlik konusunda, odalarda sigara içilmemesi konusunda daha dikkatlı olmakta fayda var, Personel hep güler yüzlüydüler teşekkürler.

Oda da personel de harikaydı.

Evet

Einfach bezaubernd. Sehr sauber und gepflegt

Merkezi bir yerde ve gayet temiz

Oda temizdi personelde güler yüzlüydü

Havuzu güzeldi

Temiz oda

personel nazikti, kapı girişindeki taş zeminde ve lobideki halıda yer yer lekeler vardı. Ek yatakta alez yoktu, talep üzerine takıldı.

Spa oldukça vasattı. Banyoda duş sonrası sular odaya akıyordu. Kahvaltıda servis oldukça yavaş ve kötüydü. Kendi çayımızı kesmeimiz aldık sürekli. 5 yıldızlı bir otelde hizmet bekliyoruz!