7.4
Pleasant
From 525 reviews
Cleanliness

7.2

Room Comfort

7.2

Service and Facilites

7.0

Traveler Reviews Hotel M18

Number of reviews per page
20
40
Top reviews
Sean
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

This hotel is ideally located in Nørrebro, right next to the cemetery where H.C. Andersen and physicist Niels Bohr are buried, should you wish to pay your respects. It’s close to a metro station, with the M3 line taking you directly to Copenhagen Central Station (København H) in about 20 minutes, or you can take the 5C bus. Walking to the centre takes around 30 minutes, with plenty of vintage shops, cafés, bars, restaurants, and a lovely lake along the way. The hotel sits slightly back from the main street between two office buildings—an unusual but quiet and practical location. Entry is via a code system, with details sent in advance. My friend and I stayed in the family room, which had two beds: one downstairs and one in an open loft nook. Both areas offered a degree of privacy. The carpet had a couple of bleach stains, but the room itself was clean. The beds were comfortable, and it was pleasant to return after a day out. The duvet consisted of two singles rather than one large one, which might bother some couples. The room was warm, Wi-Fi worked well, and while the TV wasn’t connected to cable or the internet, so no Danish Tv. Overall, it was a good stay and served its purpose well. I’d recommend this hotel to couples or friends seeking a convenient, comfortable base in Copenhagen.
Read More
David
icon-Business and Leisure with Partner
Business and Leisure with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

WiFi was very bad - DO NOT book here if you expect to work online. Bathroom had no fan so whole room felt stuffy after a shower. Bed uncomfortable with flat, lumpy pillows. Room is smaller than it appears. No services/staff besides cleaners. Otherwise, apartment was clean, quiet and safe. Very walkable. In a good area.
Allison
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The property itself was very dirty. There was vomit in the planter outside upon arrival, the carpets were filthy, and I ran the shower on its hottest setting for 10 minutes before getting in because that’s the only way I could justify bathing myself in it. The communication from the hotel was basically nonexistent until after 7pm on the day of your stay and the staff is unorganized. I’m only giving the overall stay two stars because the size of the room wasn’t bad and I got a good night’s sleep.
Read More
Naira
2.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Dear Sir or Madam, I am writing to request a full refund of SEK 944.83 for the booking at Hotel M18 in Copenhagen (May 22–23, 2025, guest name: Naira Sardaryan, itinerary number: 72063132522718). My daughter was unable to use the room due to the following issues: Upon arrival, she was approached by a suspicious elderly man who claimed he was waiting for her and led her to a basement-like space that had no power outlets or Wi-Fi, despite these amenities being clearly listed on the website. He gave her an entry code written on a piece of paper and left. After stepping out to inspect the area, she was unable to re-enter using the code — it was invalid. She immediately informed me, and I tried calling and writing to the hotel, but only reached an automated voicemail. Later, some people arrived and said there had been a mistake on the website, and that she was not showing up in their system, so they couldn’t check her into the room she booked. Instead, they offered her a mattress in an unclear and inadequate space, which is completely unacceptable and does not match what was promised at the time of booking. Therefore, the service was not provided, and the room conditions did not correspond to what was advertised. We expected a proper hotel room — not a basement with no basic facilities and an unreliable check-in process. I kindly request a full refund of SEK 944.83. Please see the attached screenshot confirming the booking
Read More
peter
icon-Leisure
Leisure
2.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

it’s not a hotel. don’t stay here
chen
icon-Leisure
Leisure
4.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Don’t like this hotel
Dov
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

If you're reading the recent reviews, you can see many people complaining of bed bugs. Don't take your chances. There is also a no refund policy (convenient) here, so they have no reason to address the issue. Staff does not reply to your concerns, and there is no reception on site to handle customer service issues if you do show up. Found another hotel and lost my money here. Awful experience, but good life lesson.
Read More
Stuart
2.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

This “hotel” was awful. Do not stay here, it was uncomfortable, dirty and smelly.
Stuart
2.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

This “hotel” was horrendous. Do not stay here, it was uncomfortable, dirty and smelly.
Denise
6.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

This was a good place to stay for a couple of days. The room was clean and furnishings comfortable. I read a couple reviews that said it was a noisy place, but it was very quiet - there are no businesses in close proximity that are noisy (although plenty of restaurants are just a couple blocks away). Full kitchen is available for use. Would stay again.
Read More
Melissa
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

This NOT a hotel -- it was a hostel with basically a private room. When we got there, there was no one for reception, EVER at any point. There was a sign saying to call or email of we needed anything. I immediately noticed some of towels were badly stained and we had less than ONE toliet paper roll for our stay. I emailed right way -- i -- i emailed twice and NO reply EVER. The room was VERY dusty and i had to wipe evething with a wet wipe. There was no cable ( if that matters to you). The internet speed was AWFUL and only worked SOME of the time. This should NOT be advertised as a hotel -- either hostel or air bnb
Read More
Stephanie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Close to cafes bars and restaurants. Upstairs room was quiet and private, but carpet needs to be repaired.
Savannah
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

This place was so dirty. Bathroom smelled like raw sewage
Mikolaj
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

It was a fine room in a relatively good location. The check in instructions were not sent on time, I had to inquire about them, and these were sent afterwards. The check out instructions were also unclear. I had an impression that there was just one and the same person dealing with both check in, cleaning, etc, probably with a lot of pressure on them to deal with it all. Communication was fine, but basic information should be sent by default. In terms of the room, the bed martress (from ikea) was unfortunately very uncomfortable, same as the pillows.
Read More
Lilla
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Very good location, convenient check in, nicely furnished. Shared kitchen very useful and well eqipped. But please change the carpet in the room, this looks bad and dirty.
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 90 week(s) ago

Hotels.com verified review

No services at all. Rug was very old and dirty. Location is great. Price is good.
David
icon-Leisure
Leisure
6.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

The good-Location is close to bus and metro stops and good for exploring Nørrebro. My room was spacious and clean, the radiator was responsive and shower was great. The bad- In four days I never found the kitchen.There is no kitchen. My room wasn't cleaned by anyone except me in four days. The tv didn't work. Management didn't respond to my'where's the kitchen?' email. The vending machine worked its own hours And the wifi was patchy/slow. I've stayed in way worse at this price range, and also stayed in a bit better.
Read More
Kurt
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 126 week(s) ago

Hotels.com verified review

Comfortable and clean beds and bath. The carpet had some stains from painting, but otherwise was clean and satisfactory.
Verified traveler
2.0
/10
Reviewed 177 week(s) ago

Hotels.com verified review

The only good thing about this "hotel" is its location. Easily accessible and close to the Norreport transit station. The bathroom was especially bad. Water was constantly running in the toilet, making a lot of noise. We had to buy earplugs in order to be able to sleep. In addition to that, the toilet was dirty. There were spider webs above the shower. A few hours after we arrived, there was a sewer smell coming from the bathroom. The room was very hot, there was no air conditioner. The carpet was stained and so were the chairs. I cannot believe this was listed as a 3 stars hotel, very deceiving. I do NOT RECOMMEND!
Read More
Sirkka-Liisa
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 185 week(s) ago

Expedia Group verified review

Recycling was not arenged
Number of reviews per page
20
40