Overall Ratings & Reviews Hotel M18

Dear Sir or Madam, I am writing to request a full refund of SEK 944.83 for the booking at Hotel M18 in Copenhagen (May 22–23, 2025, guest name: Naira Sardaryan, itinerary number: 72063132522718). My daughter was unable to use the room due to the following issues: Upon arrival, she was approached by a suspicious elderly man who claimed he was waiting for her and led her to a basement-like space that had no power outlets or Wi-Fi, despite these amenities being clearly listed on the website. He gave her an entry code written on a piece of paper and left. After stepping out to inspect the area, she was unable to re-enter using the code — it was invalid. She immediately informed me, and I tried calling and writing to the hotel, but only reached an automated voicemail. Later, some people arrived and said there had been a mistake on the website, and that she was not showing up in their system, so they couldn’t check her into the room she booked. Instead, they offered her a mattress in an unclear and inadequate space, which is completely unacceptable and does not match what was promised at the time of booking. Therefore, the service was not provided, and the room conditions did not correspond to what was advertised. We expected a proper hotel room — not a basement with no basic facilities and an unreliable check-in process. I kindly request a full refund of SEK 944.83. Please see the attached screenshot confirming the booking

it’s not a hotel. don’t stay here

Don’t like this hotel

If you're reading the recent reviews, you can see many people complaining of bed bugs. Don't take your chances. There is also a no refund policy (convenient) here, so they have no reason to address the issue. Staff does not reply to your concerns, and there is no reception on site to handle customer service issues if you do show up. Found another hotel and lost my money here. Awful experience, but good life lesson.

This “hotel” was awful. Do not stay here, it was uncomfortable, dirty and smelly.

This “hotel” was horrendous. Do not stay here, it was uncomfortable, dirty and smelly.

This was a good place to stay for a couple of days. The room was clean and furnishings comfortable. I read a couple reviews that said it was a noisy place, but it was very quiet - there are no businesses in close proximity that are noisy (although plenty of restaurants are just a couple blocks away). Full kitchen is available for use. Would stay again.

This NOT a hotel -- it was a hostel with basically a private room. When we got there, there was no one for reception, EVER at any point. There was a sign saying to call or email of we needed anything. I immediately noticed some of towels were badly stained and we had less than ONE toliet paper roll for our stay. I emailed right way -- i -- i emailed twice and NO reply EVER. The room was VERY dusty and i had to wipe evething with a wet wipe. There was no cable ( if that matters to you). The internet speed was AWFUL and only worked SOME of the time. This should NOT be advertised as a hotel -- either hostel or air bnb

Close to cafes bars and restaurants. Upstairs room was quiet and private, but carpet needs to be repaired.

This place was so dirty. Bathroom smelled like raw sewage

It was a fine room in a relatively good location. The check in instructions were not sent on time, I had to inquire about them, and these were sent afterwards. The check out instructions were also unclear. I had an impression that there was just one and the same person dealing with both check in, cleaning, etc, probably with a lot of pressure on them to deal with it all. Communication was fine, but basic information should be sent by default. In terms of the room, the bed martress (from ikea) was unfortunately very uncomfortable, same as the pillows.

Very good location, convenient check in, nicely furnished. Shared kitchen very useful and well eqipped. But please change the carpet in the room, this looks bad and dirty.

No services at all. Rug was very old and dirty. Location is great. Price is good.

The good-Location is close to bus and metro stops and good for exploring Nørrebro. My room was spacious and clean, the radiator was responsive and shower was great. The bad- In four days I never found the kitchen.There is no kitchen. My room wasn't cleaned by anyone except me in four days. The tv didn't work. Management didn't respond to my'where's the kitchen?' email. The vending machine worked its own hours And the wifi was patchy/slow. I've stayed in way worse at this price range, and also stayed in a bit better.

Comfortable and clean beds and bath. The carpet had some stains from painting, but otherwise was clean and satisfactory.

The only good thing about this "hotel" is its location. Easily accessible and close to the Norreport transit station. The bathroom was especially bad. Water was constantly running in the toilet, making a lot of noise. We had to buy earplugs in order to be able to sleep. In addition to that, the toilet was dirty. There were spider webs above the shower. A few hours after we arrived, there was a sewer smell coming from the bathroom. The room was very hot, there was no air conditioner. The carpet was stained and so were the chairs. I cannot believe this was listed as a 3 stars hotel, very deceiving. I do NOT RECOMMEND!

Recycling was not arenged

This was modern and clean place. We were on the second floor and it was difficult to drag the bags there

Location was great. Lijed searate sleeping loft. Was disappointed that kitchen stove top not operational and no tv.

The tv could not be used. The text on it was in Russian. I did not bother to connect it to wifi. It was not easy to do.