Every staff member was so kind and attentive. The hotel was very clean and well appointed. The location was amazing for being right in the heart of the city. You can walk out the door & the vibrant city is right there with great shopping & restaurants nearby. We will definitely stay here again!

Right in the heart of Madrid. Staff very attentive, professional, and friendly.

Great location.

Best location, rooftop a plus.

Fantastic staff, location and overall feel. The minor issue we had was corrected promptly and accordingly. Would stay again.

Nice location! Amazing stuff

A very clean hotel located right in the city center. It's a great place to experience the charm of a traditional Spanish-style building. The view was beautiful, and there were plenty of shops and nice restaurants nearby."

amazing staff, bountiful & delicious breakfast, clean rooms, great service all around - would definitely come back!!

Awesome hotel, staff and location. Would definitely come back again

I loved the location. Also the staff was always attentive and ready to help.

Clean room, nice balcony, and in the heart of the Gran Via shopping area. Helpful and friendly staff. Problem: From about 10 PM to 2 AM, there was night club kind of noise in our room. And then about midnight, it sounded like someone was moving furniture next door or in the restaurant above us. We were on the 9th floor and the restaurant is on the 10th floor. This noise was 3 nights in a row so I think it was coming from the restaurant.

Very Good

Room was great

The location is central to Sol, Plaza España. Beautiful, luxury hotel with great staff, service. Fantastic rooftop terrace tapas bar and amazing restaurant with wonderful views of the Gran Via.

Rooms and bathrooms not clean. Only one elevator working. This hotel doesn’t worth the money they ask for. Is not a 5 stars

Very nice!

Very nice hotel , clean , very nice staff

Ideal location if you are in for a few days for a quick Madrid getaway. The location is perfect for staying in a lively area close to few main attractions in Madrid. Our room had a view of the Gran Via which keeps you connected with the heart of Madrid. That does come with the sounds of sirens from the road but otherwise the room is quiet, clean and decent amenities. The terrace has good view, food and vibes. The staff was courteous and friendly. Def recommended.

Very nice

Close to everything very convenient very walkable to center,plaza mayor,puerta del sol and royal palace