We found the staff rather unhelpful. When we arrived mid afternoon on a Saturday we were greeted by a receptionist who told us the car park was full, but didnt offer any information regarding alternative options until I asked even then the information was vague & unhelpful. Later that night on returning to the hotel we realised there was no hot water in our bathroom - an issue affecting the whole hotel but no proactive communication from the hotel or apologies offered until we raised the matter. Customers were not treated fairly with some being offered partial refunds and others not. On the plus side the breakfast service is good. This is not a hotel I would choose to stay at again, nor would I recommend it.

No hot water for showers.

Stayed many times before as love a historic hotel that has a ghost ! Nice staff who are LGBT and non binary friendly and secure luggage storage with comfortable rooms .

Excellent, even though just overnight, will definitely be back

Always a nice place to stay when visiting Carlisle. The hotel is really well cleaned and maintained and the staff are always really friendly and helpful.

Lovely breakfast Great location Helpful staff Lovely evening meal Comfy bed Room was a little tired though

Comfortable bed. Great breakfast choice and quality. Friendly staff. Pool changing area basic and cramped. Dressing gowns not available as advertised.

Happy to stop at the Crown and Mitre again however the hotel could do with some TLC especially the pool, and changing rooms. Staff was very friendly although I had to wait for my room to be ready. My room, while bed was very comfy, and had I decent night sleep. The bathroom was dated. Also I like that added security when a hotel rooms have safes, which it sadly didn't. 2 huge pluses The location of the hotel Breakfast was delicious.

A brilliant hotel. Staff first class and everything excellent. Great value for money as well.

An average hotel with uninterested staff.

The property was very old and tired. Parking was an issue and wasted a lot of our time. The bathroom facilities definitely need modernising.

Perfect breakfast buffet

Very central with a carpark. Staff very helpful , room good, breakfast very good.

Great location to explore Carlisle. Clean and today hotel and the breakfast was great!

Staff at the hotel are extremely helpful and always glad to help with a cheerful attitude. The hotel is in an excellent location for rail and road, and good shopping facilities. We will definitely stay again.

The location is perfect. Huge Edwardian hotel, well maintained and the staff are lovely. Breakfast at £11.50 was very good.

I met three staff during my stay, Maggie, Kelly and Ian - the really are lovely people. Despite a busy shift they still made time to make me feel welcome. We had wonderful discussions on the historic hotel which has history going back hundreds of years, from the Jacobite Rebellion to an American President and even the Queen of England! The original marble and woodwork are visible throughout the building. A historic masterpiece. I absolutely intend to come back! Thanks all!

Ideal location and reasonable rooms which were a bit tired. Biggest problem was the lift wasn’t working and had to climb six flights of stairs.

It would have received more stars for maintenance however the lift was unserviceable therefore I couldn’t give higher marks. Everything else was excellent

Free electric car charging was an unexpected bonus.