Ardianus G.

Leisure

6.6

/10

Reviewed 8 week(s) ago

Check-in on March 21st, 2026, for 3 nights in the Penthouse room. Hoping for the best experience for our kids, shockingly there were mice inside the room. On the night of March 23rd, we found 1 mouse coming out from the fridge's back side, running through the kitchen. The next morning, while packing our luggage, we found a lot of mouse droppings on the floor. And shockingly, another mouse was found inside the room. The room was 471, 4th floor of the building, and it had mice. This was a disappointing experience for our children. As a family traveler, this was the most expensive room we ever booked, but giving us this bad experience is not worth the prices we paid.

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Accommodation's Reply

01 May 2026

Dear Pak Ardianus, Thank you for bringing this to our attention, and please accept our sincere apologies for your experience at COMO Uma Canggu. What you’ve described is extremely concerning and falls far below the standards we strive to provide, especially for a family stay in one of our premium accommodations. We deeply regret the distress and discomfort this caused you and your children. This is certainly not reflective of our usual conditions, and we take matters of cleanliness and hygiene very seriously. Your feedback has been shared with our management, housekeeping, and engineering teams for immediate investigation and corrective action to ensure this does not happen again. We truly appreciate your feedback, and we hope to have the opportunity to welcome you again in the future. Best regards, Chris Wahyudi Executive Assistant Manager

Pramono P.

9.7

/10

Reviewed 105 week(s) ago

Akomodasi yang cukup menyenangkan untuk keluarga atau kepentingan bisnis. Lokasi kamar yang menyenangkan dan layanan yang memuaskan. Layanan resto yang cukup menyenangkan. Hanya saja bagi perokok, hotel tidak recommended karena di hotel dilarang merokok di seluruh ruangannya, termasuk larangan merokok di kawasan resto di tepi pantai.

1 people find it helpful

CASS W.

9.4

/10

Reviewed 184 week(s) ago

Excellent, will come back ……!

1 people find it helpful

Andre A.

8.5

/10

Reviewed 187 week(s) ago

Room is spacious and exactly described. Nice balcony next to the pool. Very good service. The only drawback is that bathroom is designed for bathtub only and no shower for washing, a bit inconvenient for older people to climb In and out of the shower.

3 people find it helpful

Andrea W.

9.4

/10

Reviewed 201 week(s) ago

Had a lovely solo vacation at Como. Staff was extremely attentive, helpful, and highly personalized the experience. Located in great neighbourhood with plenty to do. The prime beachside & surfside location means the hotel is within walking distance to a lot of other cafes, basr and restaurants. Highly reccommend for anyone looking for a luxe boutique experience in Canggu. Thank you Como!

2 people find it helpful

Mila K.

10.0

/10

Reviewed 211 week(s) ago

Sad. Having to leave a place with staycation people who are so perfectly helpful and pampering. Thank you very much, Teams of Como Uma Canggu. Because you guys managed to make me fail to move on!💕

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Accommodation's Reply

26 May 2022

Dear Mila, Thank you very much for your kind review. I am delighted to know that you enjoyed you’re your stay in COMO Uma Canggu and that you really appreciated the professional and warm service provided by our team member. The team always go the extra mile to create COMO Uma Canggu guests for life by delivering only the highest standards of service to each and every guest. Rest assured your warm comments have been shared with them. Your kind words will motivate them to continue providing first class service to every guests. We hope to have the pleasure of welcoming you and your friends back again soon. Yours Sincerely, Amirah Hasna Room Division Manager

Eva

9.4

/10

Reviewed 213 week(s) ago

Highly recommended! Nice Hotel, clean and the breakfast is so good. You can have breakfast with your family while listening the waves. Quiet and Relaxing Place, even I had my morning Pilates in the terrace, they provide the mat. The location is near the beach club such as La Brissa (in front of the hotel), the Lawn Canggu (you can walk through the beach to get there).

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Eric D.

9.4

/10

Reviewed 216 week(s) ago

A good hotel for self-healing, complete facilities and near the beach.

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2 people find it helpful

Michael A. A.

9.7

/10

Reviewed 227 week(s) ago

Very enjoyable my family and I stayed for new years for 5 nights, great services, clean room, and very responsive staffs, also easily communication via whatsapp services. We also had a great gala dinner new years celebration in Como Beach Club. Good sunset view, highly recommend hotel in Canggu area which the hotel itself is not crowded which is good for us to stay. Thank you hope we can go back soon.

3 people find it helpful

Accommodation's Reply

13 Jan 2022

Dear Michael, Thank you very much for your fantastic review! I am very glad to hear that you had a remarkable journey at COMO Uma Canggu and enjoyed not only the COMO Beach Club and clean rooms, but also the warm hospitality of our team member. I am also happy to read that you loved our stunning sunset view as well as the food during gala dinner in the Beach Club; the sunset view is truly stunning here and we adore working with the beautiful views just as much as delivering the highest standard of personal service to our esteemed guests. We hope to have the pleasure of welcoming you back in the nearest future. Yours Sincerely, Amirah Hasna Room Division Manager

Darrell F.

9.7

/10

Reviewed 258 week(s) ago

One of the best hotels in Bali. It was located in a prime area in Canggu with its own private beach access and beach club. The staff was very helpful and warm. The breakfast was amazing. Nothing bad to say about this hotel and will definitely revisit.

1 people find it helpful

Accommodation's Reply

15 Jun 2021

Dear Darrell, Greetings from COMO Uma Canggu! Thank you for your positive feedback and we are thrilled to know that you enjoyed your last stay at COMO Uma Canggu. It is our number one priority to create a flawless stay experience for all of our guests. We look forward to welcoming you back again soon at our resort.

Astri H.

9.4

/10

Reviewed 282 week(s) ago

Everything is just awesome! Top notch! The only down side is I wish I stay longer🤩

3 people find it helpful

Natasha S.

10.0

/10

Reviewed 285 week(s) ago

Kamar besar dan lengkap. High quality of services. Top notch breakfast. Gym adn beach club the best. Will be back soon!

2 people find it helpful

Fabian F. I.

9.4

/10

Reviewed 286 week(s) ago

Excellent facilities & services

1 people find it helpful

Accommodation's Reply

04 Dec 2020

Dear Fabian, Greetings from COMO Uma Canggu! Thank you for your review. We are thrilled to know that you enjoyed your stay at COMO Uma Canggu. Please let us know should you need further assistance whenever you have the chance to visit our resort again one day - we will be more than happy to assist you. Until then, stay safe and look forward to welcoming you back again! Best regards, The Management of COMO Uma Canggu

Regina S. K.

5.9

/10

Reviewed 289 week(s) ago

It was great for check in, and they had prepare anniversary for complimentary for setting up flowers on our bathtub and specially made of Vegan cake and it’s delicious. The room has a big space and good balcony. Unfortunately, that's all because I found a cockroach in my room! The balcony door was locked! so that means they are not cleaning up well the rooms. And once I complained about the cockroach to the service lobby, they just apologized and didn't so something about it. Then their breakfast service was slow! I do understand they had to do ala carte breakfast instead buffet but please I was waiting for my coffee for 40mins! Food came 45mins later! If you choose ala carte, well please bring up the service although less employees. We pay for the service! The best hotel has the best service and breakfast not only rooms and view for 5 stars hotel. This service definitely not 5stars but 3stars!

3 people find it helpful

Accommodation's Reply

01 Dec 2020

Dear Ms. Regina, Greeting from COMO Uma Canggu! Thank you for taking the time to share your valuable feedback. I am aware that you stayed for one night over the long weekend in October. It is never welcomed to have unwanted guests in the room and most certainly not our standard. I understand that the Front Office Manager offered to move rooms and to send immediately our third party pest control to do a deep clean. Knowing that you have only one night at the hotel I know that as a gesture of good will we offered a late check out. On a positive note we have done some restructuring to our breakfast service which has improved immensely. I am sorry that we disappointed you on your visit and while we got off on the right foot were unable to maintain that note. Please do let me know if you plan to visit Bali again and it would be my pleasure to show you that we can get it right. Best regards, Anna Rohm Executive Assistant Manager COMO Uma Canggu

Regina A.

Family

8.5

/10

Reviewed 342 week(s) ago

Rooms are too standard for millions rating, but the position of the hotel is strategic, the food is delicious and varied, the swimming pool is very large and large, the beach club is also very standard, but comfortable enough to laze around just reading books and drinking coffee. But so far so good!

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10 people find it helpful

Miranti

Family

9.4

/10

Reviewed 344 week(s) ago

The room fantastic.. we got comp upgrade to penthouse and everything was amazing..the food was healthy and tasted good. the shuttle service (mas Adi) services was excellent.. Como put itself into our number 1 fav hotel in Bali for sure

3 people find it helpful

Christian F.

Romantic

9.7

/10

Reviewed 355 week(s) ago

The location is amazing, right in the heart of Canggu and walking distance to Echo beach, famous beach clubs etc, and it also has its own beach club. The room itself is comfortable, very simple, and has a zen soul. Great hotel to get away and enjoy Canggu.

4 people find it helpful

Hendrik S.

Business

6.5

/10

Reviewed 358 week(s) ago

The room was not of a quality, furnishing, design, or comfort, that one would expect from a hotel of this class and price. The design was pedestrian while the construction material and quality was not top notch. There was no view to speak of. No central control for the lights. The feel, amenities and comfort was more on par with a regular four star hotel. On the other hand, the lagoon pool was very impressive and the breakfast buffet quite nice. The staff also seemed to be genuinely nice.

5 people find it helpful

COMO Uma Canggu

Overall Ratings & Reviews COMO Uma Canggu

8.9

9.0

8.5

8.6

9.0

Traveler Reviews COMO Uma Canggu