The staff was amazing. Rooms were fine

The room was very cramped, the bathroom shower stall was broken, and the location was very noisy.

The beds were comfortable and several thoughtful amenities were included, such as L’Occitaine bath products and a towel warmer. The challenges are the city center location and the age of the building. Parking is only nearby and quite expensive, and you will likely drive through a paid congestion zone. You have until the day after to pay on the council website, then fees increase. The building itself is elderly but the owners have done their best to ‘silk purse’ it. Expect odd corners and dicey plumbing: we had to change rooms because our first shower fully flooded into the bathroom. There is no elevator/lift, only stairs. The stairs are steep and slightly uneven. There is no staff member manning the desk, but they come quickly and are kind and helpful when contacted. The price is fine for the product, and it’s probably a good option if you don’t have a car and want a central location.

I really liked it. Lots of stairs so be aware if you have big bags. But safe, cozy, really comfortable beds and super great location. Yes it is abit old but honestly many big hotel chains charge double -triple and are also old looking so great for the price and it was super clean and tidy.

Cheaply converted office block now looking tired. Room too hot with no way to control temperature. Shower drainage inadequate for volume of water. Toilet roll holder missing!

No air conditioning

Great hotel, very nice staff, amazing location, great service, quiet at night. Would definitely stay here again.

Room I got was perfectly fine, much better than I expected from the reviews. However, there was no help in lugging the baggage around and climbing the steps with luggage is hard work. I think that this could be greatly improved simply but offering assistance.

We had an excellent stay. Exceptional customer service. Centrally located. Highly recommend.

Rooms are dated. Location is great but that was what you are paying for, not a high quality nice room.

The location is wonderful but, the stairs were a bit daunting. The room heater was not working but the efficient space heater worked and the towel heater worked well

Good central location

Confortable et practical

Yes clean and tidy, comfortable

Great location. Room very basic for the price

Staff were very nice. Good location if you want to be in the town centre of Oxford. Room was clean. Not 4 star in my opinion I'm afraid. Unfortunately for me the room was next to a main road and extremely noisy on a Saturday night. You will need earplugs on a weekend I think.

Friendly and efficient staff. Clean room and comfortable bed

There was no way of turning off the main light in the room, with the switches not working. When I reported this to reception they said the only way to deal with this was for me to use the switch on the fuse box each time I wanted to turn it on or off, which also involved me standing on a stool to do this, in the dark for half the time. I don't think this is an acceptable situation in a hotel room, and yet the hotel would not even consider any kind of reimbursement for this

Great location to city centre but lots of people noise outside and inside late into the night. Otherwise, fine for 1-2 nights.

Location