Overall Ratings & Reviews The Row Hotel at Assembly Row, Autograph Collection

Unkompliziert, schöner Standard.

I stayed at The Row Hotel and was really disappointed with my experience. The toilet kept clogging—every time I went to use it, there wasn’t enough water pressure for it to function properly. It clogged three times during my stay. The first time I asked for assistance, I was brushed off by Jara, who said someone would come up “in a bit,” even after I explained that I couldn’t use the bathroom in my room. I emphasized that this was urgent and needed immediate attention. Thankfully, the girl who was training her stepped in, got on the walkie-talkie, and was able to assist me. The bathroom was dirty, with grime stuck to the wall. The body wash dispenser was empty, and the toilet paper was terrible—a single sheet of tissue paper would’ve been thicker and stronger. The pillows were way too fluffy, to the point that they hurt your neck, and I had to sleep without one. I understand that some people might like this style of pillow, but for others, it’s extremely uncomfortable. The area around the hotel has some nice spots, but everything is crowded and involves long waits, which takes away from the experience. The coffee was weak, and the “home fries” were just defrosted wedge fries. Overall, I won’t be back. This place is not worth the price. If you’re going to spend that kind of money, stay in the city where the service and quality actually match the cost.

They did not know the height of the parking garage I called the day before to confirm. I arrived and truck didn’t fit in parking garage but valet was excellent and had my truck parked right next to the hotel.

All the above

I would not hesitate to book this property. The staff is extremely accommodating. The valet, front desk, restaurant & housekeeping surpassed our expectations every day. This is a luxury hotel that makes you feel special from the moment you walk in. I would like to specially thank Rose for making our stay delightful! Sam is amazing at what he does and enjoyed his help with our event, Thank you!!!!!

We stayed at The Row Hotel for two nights during April break with our two kids (ages 7 and 11) and had a wonderful time. The room was spotless, the beds were super comfortable, and the bathroom was very clean and modern. We especially appreciated the smart TV—it was perfect for winding down as a family with YouTube and Netflix. The hotel has a high-end, stylish vibe from the moment you walk into the beautiful front lobby. We enjoyed the amenities—our kids loved the pool, and I used the treadmill in the gym, which was clean and well-maintained. The daily amenities charge didn’t bother us since we used it at the shop downstairs for snacks and drinks, and it could be used at the restaurant too. Instead of valet, we used SpotHero for parking and found overnight parking just a short walk away for only $5—which was a huge win. The hotel did mistakenly charge us for one night of valet, but the front desk staff quickly corrected it with no issue, which we really appreciated. The staff overall was great—friendly and attentive from the front desk to housekeeping. We did pass a few snooty guests here and there, but that’s to be expected at a higher-end property. All in all, we had a great family stay and would definitely come back!

Everyone from the doorman, to the front desk and housekeeping was professional and welcoming. We truly enjoyed our stay and look forward to returning in the near future!

The walls of the hotel rooms are not sound proof at all. The neighbouring room’s television could be heard all night long, and even basic normal voice discussion. The street was also loud. And this wasn’t a suite. It was a regular room. And it was on an upper floor. For a new-ish hotel, it was surprising. Other than that, the staff was perfectly helpful and friendly.

Not kid friendly...the room was messy, there were boogers on the wall and the bathroom door...unsafe for kids, loud neighboring rooms, pantry was always empty, even with do not disturb we caught cleaner trying to go in.

Great property!

There is only one ice machine for guests in the hotel. There should be one on each floor. The one machine was difficult to find. And it was not working properly!

I love how quiet this hotel is and the staff is lovely!

Immaculate! Or new favorite spot for a weekend away!

Hotel was great. Very clean. Staff was professional and welcoming very happy with the valet service as well. Pool area was clean and inviting

Rxcrlleny location. Breakfast at hotel was a great value and great food. GF options were available. Staff was very friendly and bed was very comfortable

Only one night very nice

Hotel was very nice. Kept clean. Rooms were nice n spacious enough. There's shops n food places everywhere. We will definitely be back.

Great rooms & super friendly staff

Facility fee of $25 per day was an undisclosed surprise. Very noisy on Saturday night. Front signage inpossible to see at night. Cab deove by 3 timea

Great stay we loved it