I’ve held off writing this review for a while, but I feel the time has come to share my experience. First impressions were very good — the hotel was welcoming, very clean, and in a great location. In fact, I can’t really fault the stay itself. However, there were a few issues that changed my overall view. The front desk is not manned as it states on the website, which means it’s impossible to simply ask a question in person. That’s inconvenient enough, but the bigger problem came the day before we were due to leave. Our room had been cleaned, and I discovered that some of our clothes had been mistakenly discarded by the cleaner. I fully accept that accidents happen, but when I tried to contact the hotel immediately (via Hotels.com and text message), I received no response until two days later — after we had already left. The hotel did eventually confirm that the cleaner hadn’t realised the bag with our washing wasn’t rubbish. While I appreciated the explanation, communication has since stalled, particularly after I requested reimbursement for one item of expensive clothing. This lack of response has been very disappointing. So, would I recommend this hotel? The simple answer is: only for its location and cleanliness. It feels more like an Airbnb than a true hotel, and if service or support matters to you, this may not be the right choice.

Host very helpful.

We had a wonderful stay at Pension BUENPAS. The accommodation is situated in a very central location, just a 5-minute walk from La Concha, allowing us to explore all the key attractions on foot. The room and amenities are basic but perfectly suited for short stays. Both the room and shared spaces were immaculate. Jon was incredibly helpful and kind, going above and beyond to ensure we had an excellent experience. We will definitely choose to stay here again on future visits to San Sebastian.

Fabulous. Great location. Very comfy room.

Jon Buenpas is a wonderful host as the owner of the pension. He gave us local recommendations and allowed us to leave our luggage for the day after we checked out. Highly recommend this clean and wonderful property.

Amazing place!

Great stay in a nice and quiet area of the city only minutes away from the bustling town. The rooms are squeaky clean with all the amenties one needs. The host was also incredibly helpful by providing us with local tips - we tried some of the best places as a result and tried the local favourite pintxos.

Property was in a fantastic location. Joe was sensational with recommendations and his hospitality

Manager was very attentive and helpful

We booked this place last minute and Jon was excellent at getting all the info we needed for parking and checkin quickly. We received a very detailed message about where to park and how it works as well as instructions on how to get in our room. We didn’t have any issues with either. The place was very nice and clean. We met Jon in the morning to get the discounted parking ticket and he was so friendly and showed us the map of the town and his favourite places to eat. Excellent service all around.

Jon was so helpful He was a mind of knowledge of the area Couldn’t do enough to make our stay great.

Really great stay at Buenpas. Jon was an excellent host, with great communication and helpful recommendations. Check in was a breeze and room was exactly as expected. Location was top notch - minutes from the beach and the old town. Should I ever return to San Sebastian, I hope to stay here again.

This is our 8th visit to San Sebastián and we have finally found the ideal place to stay with an ideal location for all amenities. The owner Jon and his wife are amazing and really looked after us. Very Clean, really comfortable, Netflix tv, coffee station in lobby , what more can you ask for. I would definitely recommend here and we will both be returning 🍺

Great place and friendly staff!

Located near the old town(5-10min), the pension was clean and the staff was very helpful going out of their way to give us tips for our stay.

We loved the refreshments station, it was a great treat! We only wish the espresso machine was working. The place was also perfectly situated in a quiet neighbourhood but steps from the action. We would definitely stay again!

Great place to stay clean. Location is ideal to the old town and.

Great location. Room was clean. Easy check in and check out. Tea/coffee facilities provided in common area.

Worst ‘hotel’ have ever been in. Room not big enough to swing a cat, despite being very expensive. Also very stuffy and extremely loud. Hotel is located on very busy street that is impacted by buses, partygoers, and rubbish trucks at all hours of the night. Despite requesting twin beds we had to settle for a small double. Avoid rooms 1 and 2 at all cost (not only are they located above the busy street but you have to share a bathroom with strangers!) Note also San Sebastián is cold and very rainy, even in summer, so don’t go expecting sun and beach.

The place was in a great location, simple flight of stairs to walk up to get into the place. We were able to walk everywhere by foot from here. The rooms were clean and facilities were all new. You can hear the noise from the corridor but this was not a big issue and we slept through. There is coffee and tea facilities provided with some lollies / biscuits which were a big hit for us. We had a room with a balcony, A/C, private bathroom and twin beds (requested double) but we were notified on booking and chose to retain booking. These were pushed up against eachother so no issues for us either. The staff were very friendly and helpful and provided us a itinerary of what to do /see for our stay with a map which was very helpful. They also let us leave our luggage and gave us access to collect later as we had a late flight. Spoke English fairly well so communication was no issue. Overall we really enjoyed our stay here and wouldn't hesitate to recommend this place to others.