Whilst this hotel had lovely clean rooms and nice staff/food etc, I picked it because according to hotels.com, it had onsite secure parking and a lift. On arrival, we found it hard to park and were told there wasn’t any onsite parking and that we should use the train station or wait for a spot to be free in the area. Also, I have some mobility issues but as the description said there was a lift, I thought there would be no problem… however when we arrived we found that the lift only goes up one floor and we were on the third floor. The hotel was full so we couldn’t change rooms.

My husband and I are aged 75, we were given a room on the top floor. The lift only went to the first floor so we had to walk up a further 2 flights of steep steps. Fortunately we’re both still actively mobile. The room had a window in the roof which we could not open so had to use a fan. It was so hot in the room the fan was on all night making it difficult to sleep because of the noise. We were there for 2 nights and there was no housekeeping. We should have been told on arrival that it only happens every 3 days, but of course we weren’t. Very disappointed.

Thumbs up happy christmas

Ok

A nice friendly hotel that provides good fresh cooked food. The room was comfortable and clean, if a little tight for space. It was noisy externally through the night.

Nice hotel, friendly staff. Dinner was good quality pub-grub and breakfast was excellent. Room was clean and very smart decor. Was a bit hot at night so perhaps air-con would have been nice, although there was a fan thankfully! Be aware that there is no car park at the hotel, although we got parked fine on the unrestricted side streets. Overall, nice hotel, would recommend.

Good room although rather small bathroom to dream about the best in all the hotels I’ve stayed in recently . Food adequate and reasonable priced

The room was clean and bright. A bit noisy as it overlooked the road, but worth it to have a location sp close to the station. Staff could not be more helpful. Breakfast was fine. It was £15 for non residents, £12 for breakfasts not previously booked and £10 for residents who booked! Worth knowing! Handy Co op across the road and an excellent Booth’s supermarket very close by.

No parking on site but did manage to find on road space not to far away. Some parking on road is time limited. Reception experience differed depending on who was on duty. Breakfast was of a good standard. Linen in room was good quality and bed was comfortable. Building looking tired in places. Close to station. Nice canal walks near by with pubs just off the toe path.

Good hotel in central location. Breakfast good. Staff helpful

Service was very good, the room was clean and comfortable and the staff were always happy and helpful.

A little noise with the window open, staff very friendly. Restaurant excellent and so was the breakfast.

Very helpful and friendly staff. Nice room with ensuite. Plenty of tea, coffee and biscuits available. Great choice at breakfast, including those, like me, who only want a continental breakfast. We dined in the attached restaurant both nights and the food, and service, was very good. We arrived by bicycle and safe storage was provided. All in all great value for money and highly recommended.

A very good evening meal with friendly service.

Very friendly team, clean room but didn't look like it did in the photos

Clean rooms all stocked with coffee and tea.

Excellent stay from start to end

Great stay, room was a nice size and clean. The staff very friendly and food was very good.

Very much enjoyed our stay. The rooms was just as described and clean. Beds and bedding were cozy.

Two nights stay on the way home from a tour of Northern England and Scotland.