Very noisy room on road side third floor but too noisy to sleep properly Spa was not available! Not warned when booking!

This hotel is located in a business district a good 10 minute walk to the tram stop for travelling into town Unfortunately the bedroom windows were all blocked by wire caging which restricted any views Breakfast food quality was very good. Beds were large & very comfortable. Hotel was very clean & staff at reception were excellent. We were not aware of the dining room located on the first floor until we were leaving which looked very good.

This is a definite 5 star hotel Great staff Great breakfast variety Happy hour appetizers Attention to every detail

We had a lovely stay, beautiful spacious and spotless bedroom. Breakfast was very good, however the staff were very very prompt in closing down the service, switching of the lights while we were still finishing our breakfast. Only 1 person at the front desk spoke any English. But definitely recommend this hotel.

I was very disappointed with my stay in Bordeaux. The room had an unpleasant smell, the hair dryer didn’t work, and the entire property is in need of serious renovation. It’s definitely not a 4-star hotel as advertised — more like a 2.5 to 3-star at best. The location might be convenient, but the overall experience did not meet expectations. I would not stay here again unless major improvements are made.

Close to the wine museum and tram stop Nice promendade along the river.

Room wasn’t ready before 3:00 pm even though the front desk said it was vacant. We watched other guests receive immediate access before 3:00. Dirty torn faded carpet with wet spots. Refrigerator door was open on arrival. Shower floor extremely slippery and hazardous. No wash cloths available. Loud music and pounding noise from the fitness center a floor below awakened us in early morning.

Near our cruise ship terminal yet very quiet and safe!

Great location to visit LaCité du Vin and Les Bassins de Lumières. Many dining options nearby.

Great location and entertainment friendly hotel where ecology and sustainability met my expectations. Very compatible staff who are passionate to help clients at their very best. Space, amenities and great food at the restaurant bar were the highlights. Definitely would recommend to the traveler's.

Walking area

This hotel was great. A few bugs trying to figure out the parking garage but the staff was super helpful. The rooftop bar/restaurant was our favorite place every evening with wonderful views of the German submarine pens and the Cite de Vin. We drove the first 2 days to city center but walked along the water to Cite du Vin and found the tram station. So much easier to take the tram. Staff was so kind and helpful. Room was clean and comfortable. The breakfast is also on the deck and the food was much better than I expected and the customizable coffee machines made my mornings. Highly recommend and would stay here again if we return to the area.

Really nice hotel, great staff, good parking… all fine. Walk to tram, shops, Cité du vin.

Great place with free parking, request ticket at parking kiosk via voice then get it validated at end, breakfest was awesome best bacon ever, staff speaks great english, lots of restaurants nearby, left car there and uber myself to downtown and avoid eco car penalty. 45 min drive to sain emilion.

The largest room I have ever stayed in. The rooftop bar was wonderful. The staff extremely friendly.

Probably one of the best Hotel stays in over 40 years of travel. That says it all..

Service was not that good or friendly.

Great location, very good infrastructure, great breakfast and very friendly personnel. We recommend it.

Great location

Trying to be cool and it wasn’t