Overall Ratings & Reviews ITC Grand Goa, a Luxury Collection Resort & Spa, Goa

Hotel is dated. Staff is very good but not trained to provide 5 star service as yet. At check out we had a wedding group checking in and the hotel resembled a fish market which was underwhelming.

Great property and staff

The grounds are filled with greenery, the views are captivating and service impeccable.

Access to clean less crowded nice beach

It was aamazing stay. The staff were hospitable right from the word go. The moment we reached we were welcomed by Alisa and her colleague and they went through a well run check in service. Food was excellent and on our day one we were welcomed by Aftab introduced us to Tempora , a traditional Goan cuisine restaurant in the village square. Aftab was excellent throughout our stay and Karan & Mahabe ensured that we were well looked after. There were different culinary options available including the Royal Afgan grill and the Kebab section. Soma in the spa was equally skinned and welcoming when it came to Ayurvedic massage. We would strongly recommend staying at ITC grand Goa.

Worst experience of Goa, they missed my booking and i had to rebook room and at the time of check out, they said they found the booking. They lost a packet which was sent for me and after many hours, they found it. They didnt sent the house keeping for room cleaning, they took an hour to send bell man to pick my luggage, TV in my room displayed the name of some other guest. Dusaster after disaster.

The check in experience was lacking. I had emailed my IDs and they couldn't find it. The welcome drink wasn't offered nor were we accompanied to the room, both of the above we found the other check in customer were enjoying. Rather strange. The property has aged and requires repair and facelift.

Good

Except for initial issue of pick up from airport, everything was exceptional. Great staff. Great dining options. Good SPA, almost clean beach. Pool was clean refreshing. Highly recommend for people who want quiet resort and who want to unwind.

Good property. Nice large pools. Separate pools for family and adults. Good size of the rooms. Easy access to the beach. Good nearby places for lunch dinner. Good location

I have been staying in this property every year for the last 8 years (Park Hyatt days). The hospitality at ITC has been dropping each year from the time they have taken over. Resorts are not business hotel and hospitality should be the prime focus. Emails sent to hotel reservations are unanswered and if you have any special request it will surely not be met.

Had an excellent stay and the resort.Staff was friendly and polite

Excellent

Very good stay!

Excellent property. Great service!

This ITC grand Goa is a super resort with a serene atmosphere and excellent facilities. The rooms are high quality and sufficiently luxurious. The resort caters to all your needs and has a very good spa and reasonable gym. Surprised to also find a steam room and sauna. The outside pool was large and very well maintained. The beech was pristine and had an annexed restaurant right there. The surrounding gardens were beautifully maintained. The main buffet was very good and there were other al la carte options for variety. In all a worthy five star rating and I can’t wait to come back.

We thoroughly enjoyed our stay at the hotel. It was perhaps one of the best experiences we have had. The hospitality and food were simply outstanding. The staff were extremely polite and understanding. We would definitely like to come back soon.

Wonderful stay here!

Great property, friendly staff super convenient with kids, kids programs help parents get some adult time. Good food and a wide variety of cuisines to try from

Had a great experience