Our reservation was canceled without any notification, so we had to find another hotel upon arrival, which took us another 4 to 5 hour, front desc was helpful, however all situation was obsoletely unacceptable!! Big time Expedia and hotel communication failure.

Great place. Excellent hospitality.

We rented a family suite and when I booked I called and messaged that we have twin 15 year old sons confirming that the suite we rented had 3 beds, one king and two doubles. In addition to renting the family suite, I also rented a king room for my in-laws. I had requested our rooms be on the same floor so we could all be together. Not only did we arrive to be told that our rooms were NOT on the same floor, but when we entered our family suite, there were only TWO KING BEDS. My twin sons could not sleep together bc one is a very restless sleeper. I was willing to forgive the rooms not being on the same floor, but after I had specifically called and messaged the hotel confirming the bed layout, they simply said that they were sold out and couldn't do anything. They offered a cot which I accepted, however, they had no comforters so my son was left with a sheet only. We requested a comforter multiple times during our stay and one was never brought to us. The cot was also hard as a rock. Lastly, don't trust the breakfast reviews. Hours were 7:30-10:30 but breakfast food was gone by 9am and 4 staff members stood behind the breakfast bar goofing off while trays sat empty. I've been to Hampton Inn's with better breakfast. They also charged us for 3 days for valet and we only used 2 and had to request a refund. This is also NOT in Old Town although marketed as such. Lastly, the coffee in the room is instant. Cheap. Hotel has potential and decor is great but not worth the $.

Wonder place with spacious rooms and delightful soaking tubs. The balcony was an extra treat.

Lovely small boutique hotel. My room and bathroom were a good size. Very quiet.

Excellent, attentive staff created a warm, friendly atmosphere.

Helpful and courteous staff - good breakfast buffet. Clean comfortable rooms and a great spa !

friendly staff

This was our first time staying at this hotel, where we spent two nights on the Victoria Day weekend. The hotel is in a convenient location, just around the corner from the Sherbrooke Metro stop, and walking distance to lots of places. Our room (402) was one of their larger suites, and it was spacious and bright and well appointed. It even had a nice size terrace. Though the view from the terrace was nothing much (a back alley and the back side of a neighbouring building), it was still nice to have a little outdoor space to enjoy some fresh air...and you could see the tops of buildings in Old Montreal in the distance. The hotel overall was clean and well kept, and the staff were friendly and helpful. No complaints, and we would definitely stay again.

Very nice and spacious rooms. The bathroom was great. Clean all throughout. There was also a very nice smelling room already and sewing kit. Breakfast could be a bit better very generic but I liked how they had smoked salmon and bagels and cream cheese (very Montreal). The staff were good. The only problem was that there was a wedding downstairs therefore, the room was a bit noisy until midnight or so but none the less the bed was very comfortable and we fell asleep despite the noise.

J'adore cet hôtel.

Great !

This newly renovated hotel with hot breakfast buffet in the Village is wonderful. It is a distance to centre ville or old port but lots of walkable sites. The spa was a nice touch although a ten minute walk from the hotel. Highly recommend for anyone wanting a nice place to stay close to Mount Royal.

Very friendly staff.

Breakfast was good with a variety of items, staff were friendly and helpful and our room was very comfortable. Within walking distance to shops, cafes and the metro if you want to travel farther. Would definitely recommend and would stay here again.

Great place to stay! Thank you!

I LOVE how intimate this hotel is. It almost feels like you have your own rental with an awesome building staff. The team was so friendly, accommodating— you can tell they all have a healthy communication with each other. I highly recommend getting one of the rooms with a balcony! The view is gorgeous. Breakfast was tasty and everything was well replenished & heater with covered heating trays. My room was very clean and spacious. The location of the hotel is great for getting around if you’re a first timer. I will definitely be back to stay with them again.

Hôtel St-Thomas was a wonderful stay. Pleasant, quiet and incredible rooms. The staff were very welcoming and helpful. Definitely worth visiting.

Clean room. Great location. Friendly staff.

Everything was clean, fantastic location close to coffee shops and the Metro. Staff were very helpful and kind. Bed was very comfortable and had everything we needed plus a few extras.