Very very bad ! Don't care for customer satisfaction, bad hotel policy, bad manager negotiation. When I was at the property, I was forced to pay/book for 2 daughters that they are 11 & 9 years old. they are still in primary school, cute, not big/fat. This standard room size is 140x200 and available for 2 adults. I already booked superior twin room since long time. The room has 2 bed and the size for each bed is 128x200. if compare to standard room size that I mentioned above, this room is suitable for 3-4 people. the manager who has the responsibility to decide, forced me to pay 2 children for price jpy 5000+tax for each kid. I've already tried many ways/negotiate, but very very bad and force strictly. beside that, very very bad facilities. you have to ask hotel sandals/slippers. there is electric kettle but no cup. and when you ask the cup, there's only cup paper. and you had to ask to make up room. I travelled many cities in japan, lived in hotels. and only this hotel treated no mercy.