Kane
4.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
We stayed at Mollie’s Motel Oxford for two nights to celebrate my girlfriend’s birthday, but unfortunately the trip was overshadowed by one major issue.
The air conditioning in our room (59) didn’t work for the entire stay, and we were told the whole floor was affected. With very warm weather, the room was unbearably hot. As the hotel was fully booked, we couldn’t move rooms. We were given a fan, but it simply blew hot air around. Our room also faced the evening sun, and the windows don’t open, so there was no fresh air. We appreciated the complimentary drinks and breakfast, but when you’re paying a premium for a hotel with air conditioning, you expect it to work. We had two terrible nights’ sleep.
Our TV also didn’t work on arrival, although reception fixed it promptly.
There were plenty of positives. Every member of staff was friendly, especially Rodney in Mollie’s Diner, who was incredibly welcoming. The beef burger was excellent, the hotel and rooms were spotless, and everything felt modern and well maintained. The app is brilliant too, with live chat, phone room key, TV remote and easy, reasonably priced EV charging.
It’s a real shame because I specifically chose Mollie’s over other hotels in the area. Despite being in a fairly remote location with very little within walking distance, it looked by far the best hotel locally and that was the deciding factor. Sadly, the broken air conditioning completely ruined what should have been a relaxing birthday getaway.
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