Check in process can be slow compare to most hotels.. I waited for more than 20 mins for my turn, So hv to be patient.. The room is spacious but the soundproof is weak. We can hear snoring from rooms beside

Everything is nice. Recommended. Would be my next stay with family. The only thing is sabah having water disruption and hotel also having the same thing. Need to have contingency plan for issue like this.

The best 5-star hotel in Kota Kinabalu. Promises comfort and sweet memories to those who stay at this hotel. The friendliness of the staff attracts warmth in the heart that is difficult to forget. The stunning sunset view in the surroundings of this hotel is also mesmerizing. I will definitely remember these beautiful memories with him forever.

The staffs are friendly and responsive.

Spacious room with a nice view from our room. Coming with a private bathtub. Lovely bedroom. Room services are good.

I booked a different room but when i checked in and saw the room, It was different. The counter staff did not mention anything and kept quiet during my check in. I had to ask them only then they mention they had to upgrade my room to a suite. But, the suite was rather outdated, it had a smell of old musky smell. Tv and furniter was super old and we could instantly tell that the suite was an old suite. Otherwhise the room was clean. I booked Deluxe sea king view roon as i had previously stayed in the same type of room. I loved that room as it was brand new and modernize, Yes i got a bigger upgrade but the suite i got was old.

The staff was very kind. She solved all the problems. Very good place and good sight.

Stunning view Strategic loc Taste food

Nice & comfortable for family vacation.

Very near to the airport, about 10 mins drive. It has a large compound and share with sister hotel Magellan. Complete activities can be done here. Swimming, gym, restaurant, tennis court, bowling alleys, pool/snooker, and they even have small beach area. Recommended for families with kids

Check in after the normal check in time room was not ready and all sort of nonsences reasons given on not available to provide a room immediately the hotel don't respect time and the guests and front desk staffs is just useless and retarded, will never stay at this resort in future.

Enjoying my stayed at Pacific Sutera, nice view, great service and facilities.

Great place to stay. Calm & cozy. Clean. Definitely, will come again.

Nice room, disappointed with the extra byr for foreigners

Overall the experience and the hotel is very nice and comfortable, however unfortunately our order was mislooked by the hotel staff. Our room that we've booked was supposed to be Deluxe King Room, but we got Twin Bed Room instead. The receiption had promised us to adjust and combine the beds as an apology for the full booked beds even though we had checked in at 3pm sharp! This is so dissapointing as we had waited for the adjustment until night time and there was no avail.

All the best. Room and breakfast.

Had a very pleasant stay here. Private beach got crystal clear water, you can see the coral and fishes near the jetty. Would come back here again.

1. To improve on SAHUR arrangement, at least similar breakfast menu. 2. To improve lighting at front desk/lobby during SAHUR time 3-5 am.

We all had fun, pleasant stay and the room is spacious. Our kids love it. Surely will come again. Highly recommended!

Services excellent, satisfied, affordable. Keep doing promotions for malaysia citizens. To improve parking facilities, provide lift to level 1.