Overall Ratings & Reviews Sunway Resort Hotel

I stayed at this hotel because the location is strategic, close to my child's school campus. Also close to a Pyramid Mall and many food stalls across the hotel. The hotel facilities are good, the hotel service is satisfactory. I will definitely stay at this hotel again if I return to Malaysia.

Friendly staff, fast service and very helpful.

Humble staff & Clean hotel. Thank you

The hotel staff is very friendly, and it is close to Sunway Mall.

The staff is very friendly and helpful..the kids pool is the best..the children are happy..can repeat next time

Great Place for Family. One stop everything.

1) I encountered to wait 1hour 20 min for check in at counter I need stand such long time to check in you staff sitting down working slowly no one is monitoring queue many guest confuse without and explanation. 2) My reservation no capture and need to wait another 30 minute whole process for check in took 2 hours. It's very weird and never before when I check in any other hotel around world maybe it's your hotel standard for guest queue for 2 hours. 3) I was given club lounge no one explain the for usage the club lounge. Even I when inside the lounge no explain the time of cocktail time. 4) F&B at breakfast my cup is chipped

Kamar oke. Colokan power di samping nakas dan meja rias tidak fungsi. Sudah lapor di operator. Tapi yang diperbaiki cuma di meja rias. Di nakas samping bed tetap tidak fungsi.

I got upgrade room for me and my family. The hotel is really clean. The view is really nice. Connecting with the mall is superb.

The room doesn't have proper sound proof. There is a very loud music party or festival playing every afternoon for hours at the swimming pool. I don't know if you will call me sensitive, but you can hear all the noises from the neighbors room, slamming on the doors, noises, running and jumping.

Great services and pleasant room. Was offered to upgrade to Club Room which is even better for the kid.

I didn't put much expectation in the hotel as it looked like an old hotel from the exterior. I chose it because it was near my grandma's place. From the moment I entered the lobby, I was blown away by the interior and the service. But then when I went to room is when I texted my friends to try this hotel. The newly refurbished room is beautiful, clean. And just perfect. A definite must stay.

This was my first staying at Sunway Resort & Spa.. I just wanna say that this us the best ever hotel i’ve been staying because the service are very excellent & all staff are very friendly, helpful & always give the best service during our stay at this hotel. We are being treated as a VVIP from the day we checked in until the day we checked out. The interior of the hotel are very nice & clean make we feel comfortable & enjoying our stay here. Congrats to the hotel management for hiring & well trained all their staff to give an excellent service to all guest. I would recommend my families, my friends & others to staying here. As the hotel is just next by the Sunway Lagoon & Sunway Pyramid shopping mall where we can walk through walking path (connecting from hotel) without going through under sun. I would like to give 20 🌟out of 10 🌟😉😉😊😊.

it was a wonderful stay. definitely will recommend.

The hotel is clean, the staff are friendly and the breakfast menu is good.

So happy we got a free upgrade to the executive suite from the Junior suite because it was out wedding. Breakfast buffet was great. The toiletries provided like the shampoo was good quality.

I enjoyed my stayed here. Very nice hotel. Location is perfect. Directly connected to sunway pyramid. The housekeeping service is super efficient. They clean the room couple of times in a day. They as well prepare the night sleep. I booked the room with club lounge free access. However I am very disappointed with the food options.very few option. During afternoon snacking time, there only small snack options. I stayed in this hotel before with club access, there used to have more option. But now they remove fried noodle and rice. Only small snack available. There even one time, I went, the lounge area in unacceptable condition. They didn't clean the table. The last day stayed here, I decided to go to have breakfast in main breakfast area. But the receptionist in restaurant, insisted me to go have my breakfasts in club lounge area. After discussion, they finally allow me to have breakfast there. This is so disappointed.

This hotel has perfect location where family members can shop, play at Sunway Lagoon Park, relax on beach pool.

The hotel is clean and comfortable, also close to the mall.

Check-in time is very long, even though it was booked 3 months in advance though via traveloka.