Gurney Bay Hotel, A PARKROYAL Partner Hotel

Explore Gurney Bay Hotel, A PARKROYAL Partner Hotel
8.7
Very Good
From 1,860 reviews
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Cleanliness

8.9

Room Comfort

8.9

Meal

8.4

Location

8.8

Service and Facilites

8.7

People often mention about Gurney Bay Hotel, A PARKROYAL Partner Hotel
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Staff Friendliness (54)
Bedroom (48)
Hotel Area (44)
Room Space (43)
Surroundings (42)
Bathroom (41)
Ambiance (36)
Wifi (34)
Variety (34)
Distance to City Center (32)
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Traveler Reviews Gurney Bay Hotel, A PARKROYAL Partner Hotel

Number of reviews per page
20
40
Customer reviews
Z***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Staff was helpful, breakfast provided Halal food with multi-culture menu.
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Accommodation's Reply
20 Feb 2026
Dear Guest, Thank you for your kind feedback! We're delighted to know our team made a positive impact and that you appreciated the halal breakfast with its diverse choices. Catering to our guests' varied tastes is a priority for us. We eagerly await the opportunity to host you again for another enjoyable stay. Simply Yours, Benny Chung General Manager
Rosland H.
icon-origin-TRAVELOKA
8.0
/10
Reviewed 7 day(s) ago
The staffs are very good and friendly.
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Accommodation's Reply
20 Feb 2026
Dear Rosland, Thank you for your kind feedback! We’re delighted to hear that you found our team friendly and polite, your compliments mean a lot to us and we look forward to welcoming you back to Gurney Bay Hotel for another pleasant stay. Simply Yours, Benny Chung General Manager
Dewi P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice hotel and comfortable to stay here
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Accommodation's Reply
09 Feb 2026
Dear Dewi, Thank you for staying with us and for your kind feedback! We’re happy to hear that you found the hotel nice and comfortable. It was our pleasure to host you, and we look forward to welcoming you back for another pleasant stay in the future. Simply Yours, Benny Chung General Manager
D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable hotel, every time I came in Penang, I always stay here.
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Accommodation's Reply
13 Feb 2026
Dear Guest, Thank you for choosing to stay with us at Gurney Bay Hotel, A PARKROYAL Partner Hotel. We truly appreciate your continued support and are delighted to hear that you always enjoy staying with us whenever you visit Penang. We look forward to welcoming you back again soon! Simply Yours, Benny Chung General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Everything is perfect for me. Elevator wait time is very minimum although there is many guests. The bed and pillows is very comfortable. The surrounding and scenery is top notch.
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Accommodation's Reply
09 Feb 2026
Dear Guest, Thank you very much for your fantastic comments! We're thrilled to hear that, despite the hectic time, everything lived up to your expectations, from the cozy bed and pillows to the seamless elevator ride. It's wonderful to hear that you loved the landscape and surrounds. Our staff is greatly inspired by your warm remarks, and we hope to have you return for another wonderful visit. Simply Yours, Benny Chung General Manager
risa s.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
the food is more varied and the taste can be improved
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Accommodation's Reply
15 Jan 2026
Dear Risa, Thank you so much for your kind words! We are thrilled to hear you had a wonderful stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. See you again soon! Simply Yours, Benny Chung General Manager
Julian
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
Good hotel, very close to the beach and food stall
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Accommodation's Reply
15 Jan 2026
Dear Julian, Thank you for taking the time to share your positive experience with us. Knowing that we were able to make your stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel special is exactly why we love what we do. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. We would be absolutely delighted to welcome you back again! Simply Yours, Benny Chung General Manager
AHMAD A. B. A. M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Staff very friendly… very efficient
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Accommodation's Reply
09 Jan 2026
Dear Ahmad, Thank you for taking the time to share your positive experience with us. Knowing that we were able to make your stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel special is exactly why we love what we do. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. We would be absolutely delighted to welcome you back again! Simply Yours, Benny Chung General Manager
risa s.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Everything is safe and comfortable. I just want to add flavor to the food and not make it too sweet.
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Accommodation's Reply
15 Jan 2026
Dear Risa, Thank you so much for your kind words! We are thrilled to hear you had a wonderful stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. See you again soon! Simply Yours, Benny Chung General Manager
L***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 11 week(s) ago
food is oily, need improvement. aircon in room blast whole night, cannot be controlled result causs
2 people find it helpful
Accommodation's Reply
05 Dec 2025
Dear Guest, Thank you for your feedback. We sincerely apologize that we did not meet your expectations during your stay. We take all guest concerns seriously and will review the issues you have raised to ensure we improve our service standards. We appreciate you taking the time to share your experience, as your feedback helps us provide better service to all our guests. We hope you will give us another opportunity to provide you with the quality experience you deserve. Simply Yours, Benny Chung General Manager
Verified Traveler
icon-origin-TRAVELOKA
6.9
/10
Reviewed 12 week(s) ago
Aircon in room 623 blast full and cannot be controlled. My family came back home with cough,flu. Also, food at only 1 restaurant not available at all times.
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Accommodation's Reply
02 Dec 2025
Dear Guest, Thank you for choosing to stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. We are pleased that you had a good stay with us. We appreciate you taking the time to share your experience, as your feedback helps us provide better service to all our guests. We hope you will give us another opportunity to provide you with the quality experience you deserve. Simply Yours, Benny Chung General Manager
lily i.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 13 week(s) ago
A very friendly staff, good location, and clean.
1 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Lily, Thank you so much for your kind words! We are thrilled to hear you had a wonderful stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. See you again soon! Simply Yours, Benny Chung General Manager
Sutrisno R.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
I was disappointed because I paid for 3 people but it turned out I had to pay for an extra bed so I had to look for another room.
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Accommodation's Reply
25 Nov 2025
Dear Sutrisno, Thank you for choosing to stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. We are pleased that you had a good stay with us. We appreciate you taking the time to share your experience, as your feedback helps us provide better service to all our guests. We take all guest concerns seriously and will review the issues you have raised to ensure we improve our service standards. We hope you will give us another opportunity to provide you with the quality experience you deserve. Simply Yours, Benny Chung General Manager
E***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
nice hotel, location strategy can easily go to night market, not far from some hospitals, gym centre is so big include jacuzzi ,and near gurney bay can walking and do some exercise.
1 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Guest, Thank you for taking the time to share your positive experience with us. Knowing that we were able to make your stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel special is exactly why we love what we do. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. We would be absolutely delighted to welcome you back again! Simply Yours, Benny Chung General Manager
M***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Recommended, nearby tourist attractions, well-maintained room and facilities, and the room is spacious.
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Accommodation's Reply
06 Nov 2025
Dear Guest, Thank you for your feedback. We sincerely apologize that we did not meet your expectations during your stay. We take all guest concerns seriously and will review the issues you have raised to ensure we improve our service standards. We appreciate you taking the time to share your experience, as your feedback helps us provide better service to all our guests. We hope you will give us another opportunity to provide you with the quality experience you deserve. Simply Yours, Benny Chung General Manager
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.0
/10
Reviewed 16 week(s) ago
It was a good stay, the room was big but sadly the floor carpet was kinda old and dirty dusty, since im allergic to dust
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Accommodation's Reply
06 Nov 2025
Dear Guest, Thank you for choosing to stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. We are pleased that you had a good stay with us. We appreciate you taking the time to share your experience, as your feedback helps us provide better service to all our guests. We take all guest concerns seriously and will review the issues you have raised to ensure we improve our service standards. We hope you will give us another opportunity to provide you with the quality experience you deserve. Simply Yours, Benny Chung General Manager
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LennY M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Fast check-in, friendly and helpful staff, and large, clean rooms.
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2 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Lenny, Thank you so much for your kind words! We are thrilled to hear you had a wonderful stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. See you again soon! Simply Yours, Benny Chung General Manager
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
This is our second stay at this hotel. Please increase the promotions/discounts.
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Accommodation's Reply
06 Nov 2025
Dear Guest, Thank you so much for your kind words! We are thrilled to hear you had a wonderful stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. See you again soon! Simply Yours, Benny Chung General Manager
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
This is truly an Old Money Hotel, but at a price that still makes sense. By our third day here, we were really reluctant to leave…
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Accommodation's Reply
27 Oct 2025
Dear Guest, Thank you so much for your kind words! We are thrilled to hear you had a wonderful stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. See you again soon! Simply Yours, Benny Chung General Manager
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LennY M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
The hotel staff is friendly, the rooms are clean, and the food is delicious with lots of variety.
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Accommodation's Reply
23 Oct 2025
Dear Lenny, Thank you so much for your kind words! We are thrilled to hear you had a wonderful stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. See you again soon! Simply Yours, Benny Chung General Manager
Number of reviews per page
20
40