Our four-day stay at Ascott was comfortable. The staff helped us upgrade to a two-bedroom family room. The cleaning staff, Ms. Erni, was also very helpful, making my son, who loves doing laundry, happy with the washing machine and the many hangers provided. Thank you.

Amazing stay. Definitely will come again!

Good location, clean, friendly.

Friendly staff very accommodating. Can store luggage before check-in and after check-out. Easy access to Thamrin City, Grand Indo, and Plaza Indo. Love

The breakfast does not really suit my taste, but overall the place is quite good and the service is also good.

All good, recommended. Very near to malls

Very comfortable hotel and strategic location

The staff is very friendly and quick response

Happy... comfortable. Near to go to another mall... really nice place... clean and good service. All staff is the best.

Check-in process was quick, staff response gave me great experience by fast action, clear communication. Location is nearby malls.

Had such a lovely staycation at Ascott Jakarta ✨ From the moment we arrived, I already felt the warmth of the service. We were personally welcomed by the manager, which made the experience feel very special and thoughtful. As a mom traveling with family, little details like this really mean a lot 🤍 The apartment was super spacious and comfortable it truly felt like a home away from home. Having a living room, kitchen, and washer made everything so much easier, especially when traveling with a little one. The environment was also calm and relaxing even though the location is right in the heart of the city. One thing I really appreciated was how the team helped make everything so convenient, including assisting with ordering food online, which made our stay even more practical and stress-free. It really helped me focus on enjoying quality time with my family. Location-wise, it’s also very strategic, close to malls, so everything we needed was easily accessible. Overall, such a comfortable and heartwarming stay. Definitely a place I would come back to for another family staycation 🤍✨

All perfect! Right in the center of Jakarta.

The hotel is nice, and the location is close to the city center.

The hotel is nice, and the location is close to the city center.

Very friendly & helpful staff

The hotel is very nice, all the staff are very friendly, even though it is expensive but it is worth it.

Please update the TV with Smart TV where we can enjoy streaming services How come there is no trash bin in the living room?

Staff is friendly and very accommodating. Room is spacious. In-room facilities are perfect. Everything I need is in the room. Location is the best, just besides malls and eateries. The only downside is the breakfast option. Quite disappointed with the options and taste. As Indonesia is popular with good food, I'm expecting more. Hope this will be improve in the future. Overall, I has great time during my stay here.

The location is good. Nice place to stay. Easy access to the malls, Sederhana Nasi Padang, Thamrin, etc.

Compared to other Ascotts, this one is old and dirty. Old carpets with visible dirt greeted us from the start of the check-in process. The standard receptionist tended to be unprepared (on standby), perhaps because we checked in early in the morning. And she was coughing (she tried to hold back her cough several times but couldn't), making the initial experience quite lacking. The room is spacious, cold, and has an old vibe. Some appliances use three-prong plugs (iron, water heater), and these are only available in the room. There are none in the kitchen or living room. The electric stove didn't work. The hot water dispenser didn't work, but after reporting it, it was quickly replaced. The restaurant is small. It can't accommodate breakfast guests. At 8:30, many guests had to wait on the waiting list, including us. There aren't many food options. The taste is standard. Plus: close to the GI