I've stayed here twice, the service is good.

I stayed here yesterday on my way back from Bali to Jakarta, it was very comfortable. The hotel location is close to culinary places

The fitness center is complete and comfortable.

Stayed in Java Paragon a few times before, but this is the first time I met a staff with a bad attitude. The female FO (whom I won’t name here, as I already filed a complaint directly to the hotel staff) wasn’t polite or friendly at all. When I checked in with the male FO, I was asking about the ‘nobar’ event & this female FO beside him just blurted out “with purchase” while still doing her thing. She just said it out loud for me to hear but didn’t even bother to look at me, or even say hi & explain it directly. But I was still fine with that. Then the same staff member was ushering a guest to the elevator & got in right after my family. She just barged in without saying hello or even flashing a smile, which was fine at first. But before I had a chance to use my key & press the button for my floor, she forced her way in to press her button first. So I let go of the button & let her go first. Then she asked me which floor I was going to, so I told her because I thought maybe she wanted to help. Instead, she rudely said that my floor required a key & couldn't be accessed without one, then grabbed my key. She didn't use any polite manners or offer to help, she just said it in a rude tone. When I explained that I already knew that & had only let her go first because she forced her way in front of me, she didn't even apologize or say anything. She just smirked and turned away. When the elevator door opened, she got out with the guest and, once again, didn't even acknowledge us as guests, no greetings whatsoever. After that, I went to the reception to ask for her name & again she answered with rude manners. Well, you’d expect a four-star hotel to have four-star hospitality & attitude, but I guess not. Fortunately, there are still many staff here that are very friendly & helpful, like Mr. Dohi the technician & also big thanks to the female staff from Avenue Lounge (I didn’t see her name tag) but she was very nice. Thank you

The hotel staff was very responsive to customer complaints, and the refrigerator was replaced within 30 minutes when it wasn't cooling. The food was delicious and varied, ranging from Indonesian to Western cuisine.

The location is very close to the shopping center, easy to find, the staff are friendly, the atmosphere is nice, the place is clean.

Sleeping was less comfortable, got a floor under the rooftop, noisy until midnight.

In general, the hotel is good, strategic, no complaints whatsoever.

Stayed in a 2-bedroom residence/apartment. The building is indeed showing its age and needs renovation to make it more modern. But the room was very spacious and comfortable. It had a balcony and windows that could be opened, so it wasn't stuffy and had good air circulation. Overall, I was satisfied, even though the building is a bit old. The service was very friendly and prompt. It was worthy of its 4-star rating.

While not a new hotel in Surabaya, comfort is one of its strengths. I absolutely love the breakfast variety; I want to try everything, especially the local cuisine.

The hotel's location is great, it's clean, and the breakfast is varied and delicious. Highly recommended!

over all recommended all. and okay all

Overall everything is okay and recommended

Good room, good stay, good staff.

It was a great stay here, comfortable, and very affordable. 👍 The food is delicious, and the location is great. If I go to Surabaya, I'll definitely stay here☺

The hotel is great! The pool is clean, the service is friendly, and the location is great. It's a very satisfying workout experience. It's well worth the price. The lockers are nice and the bathrooms are comfortable. There's a hairdryer too.

Everything was ok, except for the AC, got a room with a fan but it wasn't cold... it was okay to sleep while shivering, the staff checked the AC temperature and said it was cold but it was still hot, offered to move rooms but no follow up

The staff is friendly and professional.

I stay here often and am always a regular. Unfortunately, there are often events, so the elevators can be long waits.

Very comfortable, quiet, and clean. The staff are friendly.