The staff, the front line, were all helpful, especially Ms. Hideki. The food was delicious. I'll definitely be back again.

Although I was disappointed with the reservation cancellations, which resulted in numerous miscommunications, the service remained the same from my first visit. 100 stars for the front desk staff, but 1 for the Assistance Reservation Manager, Ms. Anastassia. Please be more detailed in your explanations next time. Thank you, Ms. Hideki, for your assistance. I will come back again.

Awesome, the staff are friendly. The front office is also friendly and quick. Awesome.

One of the greatest stays in Jakarta~

Very good hotel, service excellent

The staff was friendly, there is a children activity at the ballroom which is great. My overall stay here is better than at the other 5-star hotel the other night.

Unforgettable days staying in Ayana Midplaza as always..❤️😍 Kind and helpful staff, therefore it’s feel HOME! 👏

My stay at this hotel was truly satisfying and far exceeded my expectations. From the moment I arrived, I was greeted with extremely friendly and professional service. Check-in was quick and seamless, making us feel immediately at ease. The room was immaculately clean, tidy, and fragrant. The interior was modern and fully equipped, with everything from a super comfortable bed and a clean bathroom with consistent hot water to high-quality amenities. The view from the room was also a plus, adding to the pleasant atmosphere. Hotel facilities such as the swimming pool, gym, and restaurant were all very well maintained. The breakfast was varied and delicious, with a wide selection of menu options. The staff were always helpful and attentive to detail, making guests feel truly appreciated. The hotel's location is also strategic, close to various important attractions, making it easy to get around during your stay. Overall, it was a very memorable stay. I highly recommend this hotel to anyone looking for comfort, excellent service, and value for money. I will definitely stay here again in the future.

So far so nice and the staff is friendly

It was a pleasant stay, with a quiet atmosphere even though it's in the city center. The breakfast menu is varied, and the staff at Kak Billy's restaurant are incredibly friendly.

Nice hotel, good services, and nice breakfast menu, all nice stay for our family

Ayana is one of my preferred places to stay with my family, both in Jakarta and outside Jakarta. The experience has consistently been top-notch and feels well worth the value.

Good job and recommended. Suitable for business trips, didn't try breakfast because of the early morning flight.

Love the location and friendly staff

Amazing food.. friendly staff, especially Mr. Erik at the JimBARan restaurant.

Staying here for 3 nights with my family was a great choice. We were greeted warmly from the lobby, and the room was nice and clean. They even had a pillow menu so you could request one. The breakfast was AMAZING! Everything was delicious. The Indonesian menu was different every day. The restaurant staff were all very friendly. I'll definitely be back at Ayana again.

Staying at Ayana makes me want to go back again soon, nothing to be complained about, great!!

Strategic & comfortable place for staycation

The staff are friendly, I didn't stay here for more than 2 nights, I haven't tried all the facilities yet.

Love staying hereee, all facilities are amazing, hospitality also outstanding. I m gonna choose to stay here again for family quality time. Thabk you all staff that provide us well during our staycation ♥️