Excellent complex, good location in new town, really comfortable modern apartment.

Room ok, be careful when leaving

Apartments are spacious, clean, and well equipped. Unfortunately there is no heat in the cold winter evenings so we were cold at night. The pool area was nice with entertainment during the day - I really enjoyed the saxophone player. The pool is not heated. The food from the pool bar was good. The hotel is in a good location. A couple of minutes down the hill to the main strip and beach and a couple of minutes up the hill to the bus stop to go to Arrecife or the airport. There is a supermarket next door which is really handy.

There in november. Lovely and quiet. Can image in high season, could be manic. Lovely place. Location great. Just off the main strip

My parents really enjoy their stay each time we book Cinco Plaza for them, they had a large apartment with two balconies, the apartment was spotless, the staff are really friendly, beautiful sea view, they are booked again to stay in February

Check-in was a horrible experience. We were dealt with by a pleasant young lady but when we enquired regarding being allocated the room which we had previously stayed in we were referred to an older gre-haired

The food, cleanliness,quietness and peace plus the friendly staff made our stay most enjoyable. We would be happy staying again at the Grupotel Cinco Plazas?

Apartment was very clean and staff were very pleasant and obliging .

Peaceful in our section. Very good prices.

Clean facilities throughout the hotel.

The hotel condition was ok over all, the appartment they gave us had the worst location, even we asked by email to have an appartment near the pool, and without stairs, because we have a 3 years old baby. The réception employees are not friendly, and don’t answer the guests requests.

Pool area could be cleaner , dirty and smelly on a couple of occasions, walkways could be cleaned also . Rooms clean, beds in my room comfortable, bedsheets clean.

Beautiful complex with polite staff. Very clean and apartment's have everything you need, even down to washing up liquid and a bottle of water in the fridge

Have stayed in better hotels. Hotel is average - good location and clean enough. However biggest let down is staff - unhelpful and unapproachable. Apart from entertainment staff that we couldn’t fault! They were great. However reception and bar staff left a lot to be desired. Also had a problem with cockroaches. Lastly - only hotel I’ve ever stayed in on the island in 20+ years that I’ve had to set my alarm to get a sunbed! Good and bad points - depends on your compromise!

All good value place

Great room with a kitchen area. Bed comfortable. Everything you need and super clean!

Single biggest negative about this hotel is the pool and sun loungers. People put towels out at night time for the next day to book sun loungers and the hotel don't enforce this. You can come to the pool at 10 am and every single sun loungers will have a towel on it yet there will only be about 15 people actually at the poolside. Everyone else has left their towel on and left. It's very annoying and the hotel or the life guards don't do anything about it.

Great location & well kept. Tiled in pool need to be fixed/replaced. Huge restaurant but don’t seem to want people to use it- no signs with opening times, menus etc- such a pity.

Overall very good Not a great location Pool and appartments over due a refit

Third time we’ve stayed here, won’t be back. Check in time is not at 3 and rooms still being cleaned at 3.45. Not good enough. Had requested a specific block as stayed before. Eventually had to accept third room as receptionist was getting angry. Location of room was awful, looking to public toilet. Rooms are comfortable but won’t be back. Room location here is important as some are awful