The rooms are dated and furnitures are old. The balcony was not clean. The shower was loose and did not work straight. The hotel is next to a freeway and you need a car to get to anything or anywhere. There is no bellboy or security at the lobby so anyone can show up at your room randomly and you have to take care of your luggage. Obviously short staffed. The worst part was that we stayed for the first night and music was blasting from next room at 5 am with people throwing and breaking glass. No response from the hotel until 6 AM. In the morning we went to the reception and asked if they can cancel the second night and give us a refund so we can go to another hotel. The manager I believe his name was Alejandro was extremely rude and he said no they can’t since we only have stayed one night. He did not apologize neither offered a room change or anything and was extremely rude. Nothing about this hotel is a 5 star and it should be advertised as a 3 star property. Respect yourself and your money and stay at a decent place for less. Not recommended at all.

Just a little outdated

Awesome place that I visit quite frequently. Staff amazing and always happy to help! Recent renovation has certainly improved what was already a fantastic hotel.

Great facility great location wonderful staff

Feels more like a 3 star hotel rather than 5. Tricky to get to and is not located in a good area.

We have stayed at this hotel 3 years in a row and love the pool and restaurant areas. We got a suite this time. There are many Spanish staff at the hotel and they are very well trained and experienced regarding service and cleanliness. Very impressive standards and the breakfast is amazing. They are very friendly too ! We will be back next year. Room cleaned every day including floor washed, new towels, water, coffee and tea. Evening turn down service included chocolate's and more water/coffee/towels. The pool furniture has been upgraded since last year and there is now a Sports bar ! Fantastic location if you have a hire car for Estepona and Gibraltar, Benahavis & Marbella old town. A lot of guests get Uber or Bolt to Puerto Banus. Tip: if you are going to Gibraltar book the trip in minibus up rock 24 hours beforehand otherwise you wont get one & the taxis are £340.

Luxurious hotel, but disconnected from the beach somewhat.

Rooms are very spacious and well stocked. The pool area and bar is excellent

Good breakfast, clean hotel, ample free parking

We had an excellent stay, thank you

Very nice hotel we stayed several times. The breakfast is excellent I recommend to purchase it with the booking of the hotel. The lady who cooks omelets is the star! I’ll say all the staff very friendly.

Hi I Booked a twin room 2 single beds on arrival we were told we were getting an upgrade. We were in302 no Single beds large double bed smaller room but a big balcony which we didn’t use. To Me that’s not an upgrade.

Hotel ok prob 4 star - room more than adequate but will need renovating soon - bed comfy - nice toiletries. Poolside service was a bonus but the prices were on the expensive side. The pool was not well looked after and looked shabby.

The service was great. Hotel is nice but really needs upgrading

Limit to two persons. Not practical for family of four or three

Wonderful staff and comfortable environment

The hotel surpassed all my expectations! The staff was welcoming and accommodating right from the moment I walked in. Spacious impeccable room with all the necessary amenities, wonderful bathroom with a great selection of toiletries, big balcony for a relaxing start into the day or into the night.

Excellent staff, friendly. Food is good, great breakfast. Hotel does need updating, dated furniture and finishings. Not a 5 Star

Had a pool view room. Rooms are a really good size as are the balconies. Really clean. Food was amazing such high quality for a hotel. Staff are all very polite and helpful. Can’t emphasize how lovely the hotel is. Will definitely be back.

Excellent. Very helpfull staff