Welcoming and friendly throughout, extremely clean everywhere, breakfast selection was fine, handy it had a bar, nice outdoor area to sit, again, very clean . Quiet comfortable room, slept very well

I am writing to formally complain about our recent stay at your hotel. Before our arrival, I contacted the hotel on two separate occasions to confirm that our room would have both air conditioning and two beds. On both occasions, I was assured that these requests had been noted and that our room would meet these requirements. However, when we arrived, we were given a room with a broken air conditioner and only a small fan to cool the room. The room was extremely uncomfortable, particularly given the warm weather. We immediately went to the reception desk to request a different room. Unfortunately, we were informed that the hotel was fully booked and that no other rooms were available To make matters worse, a member of the cleaning staff informed us that the air conditioner in our room had been broken for quite some time and that the hotel was already aware of the issue. This was especially disappointing, as we had contacted the hotel twice in advance to ensure that we would have a functioning air-conditioned room, yet we were still assigned a room with a known defect. We feel that the hotel failed to deliver the accommodation that was promised and that we were not informed of this issue before our arrival. Had we known the room's air conditioning was not working, we would have made alternative arrangements.

Beautiful hotel situated within easy walking distance to restaurants, shops, gondola rides and some sites (including the salt flats). Breakfast was standard, but tasty and perfect if you don't have time to go out to eat.

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It was excellent value for money. Clean, comfortable. Unfortunately no kettle - but not unusual for 3 star. Close to the station so convenient for travel. Overall very good

Clean and very helpful staff.

Our stay at the Veneza Hotel was great. The charm of this hotel is very nice. The hotel is very clean and well kept. The charm associated with the decor and art displayed on the walls was very inviting. The court yard with the nice fish pond and quiet place to sit and read if desired. The breakfast was delicious and the staff very friendly and helpful. The hotel is perfectly located, an easy walk to old town and the train station. I would definitely recommend this hotel. Thank you for the nice stay.

Very clean nice room

The room was very clean and smell really nice. It was the best smelling room in all the places that I stayed so far in Portugal under usd 100.00. The staff was friendly and accommodating. Breakfast is fresh but a little less options than expected. However, it is what most other hotels prepare unless high end. I wouldn't penalize them for that. It is adequate for most people to start the day. They are very close to all the spots of attraction. I really liked that. I slept, I ate and I left. They can get a 5 star for the price. I wish other hotels were as similar overall.

There must be a better hotel than this one. They gave us the room in the lobby floor, The windows were basically in the street. You cannot open them. No privacy and a lot of construction dust. I asked for a higher floor room and the guy in the lobby desk said they are all booked. When I insisted, suddenly there was an empty room, still stuffy but better than the room by the street. I do not recommend this hotel.

Parking safe and very good experience excelente the staff

Safe, easy parking for €8/24 hours under the hotel. Perfect! Spacious, quiet, comfortable rooms Helpful reception staff Lovely courtyard - sun umbrellas would be needed here in the height of summer! The only downside was the lack of tea & coffee making facilities in the room. I really missed this though the staff did provide hot water to make my own on request.

The breakfast was just fine! Our room was super clean. We felt very safe with at the hotel and the parking as well! We would gladly return it this hotel. It is easy walking distance to everything. Everyone was very helpful and welcoming!

Breakfast was quite descent with fresh fruit , breads, eggs and bacon, coffee etc. Close and safe to walk to the canals. Parking easy and usually available. Staff were helpful and kind. The room was clean and had hot water immediately

The beds and pillows were AWFUL- like sleeping on concrete!! If you love a hard bed this is a 10/10 for you as everything else was amazing!!

Chambre de taille moyenne, propre, confortable et tranquille. Le personnel est très gentil et professionnel

Hôtel situé à 10-15 minutes de marche des canaux. L'architecture et le jardin sont certainement charmants mais la chambre est de base, peu actuelle mais propre.

Great staff. Room was ok. Great value for what you pay!

Large clean room. Bright. Friendly reception

The room was very old, smelly. Staff was not very friendly. Room OK, door squeak, bathroom bad need update. Could hear everything from upstairs and neighbouring room. Did not like anything about the hotel.