It's a comfortable stay here. Every time I come to Jakarta, I always stay here with my family.

The sofa collapsed, but after reporting it, it was immediately replaced with a better one. Good...

A little disappointed because the bathtub can't be used (no stopper) & there's no dispenser.

the condition lf the unit is well maintained and clean. the breakfast was good but since the occupancy wqs high so restorant is very full.

The rooms are spacious, the kids love them. The food is also delicious.

The check-in time was so long, I only got a room at 5 pm even though I was already in the hotel lobby at 11 am. Luckily I booked 4 rooms on the 16th floor so there was 1 ready, we could wait until the afternoon, cramped in that room waiting for the other room to be ready. When checking out, we asked for time compensation, only given an extra 30 minutes, very unfair. At the swimming pool, they didn't give us towels, they said they had to take towels from the room, towels from the room were only given at 5:30 pm, even after going back and forth to the hotel lobby receptionist asking the staff, the sink in room 1601 was clogged, for gym facilities, I had booked to the lobby 1 hour before when it was my turn to go to the gym, but the gym staff refused, saying there was no booking from the hotel, I went back to the receptionist and said it was already booked, the communication was unclear, it was really strange, it made my mood to go to the gym disappear. The food ran out quickly and I had to wait for refills for a long time.

The view is really cool at night even though it's glaring during the day... the room is quite comfortable and the atmosphere is warm...

The hotel is very nice, the staff are very friendly.

Strategic location, spacious room and what families/children like most is the large and clean swimming pool.

The room we stayed in did not meet our expectations, just entering the room there was an unpleasant smell, the bathroom was a bit slow and the sink was initially clogged but after calling the hotel they did follow up... Was it because the room we took was at a discounted price that the room facilities were also disappointing... Overall, I was a little disappointed and beyond expectations because this is Aryaduta.

The staff and receptionist service are very friendly.

This is actually my 4th staycation here, but my last experience was pretty much a dud. The main problem has always been the incredibly long check-in process and the elevator queue that takes at least 15-20 minutes. Then I got a unit with a clogged and leaking sink, the water pooled like a river. I had to remind the maintenance department 10 times to call (which was also very difficult because they didn't pick up the phone), and then I had to wait another 2 hours before they came to the unit. So I had no choice but to sprinkle tissues in the pooling water until the maintenance guys came. The bathroom doors also couldn't be locked, and at the end, before check out, they couldn't be opened at all. Luckily, no one was inside. The rest was fine as usual.

Subject: Complaint about Our Stay at Aryaduta Suites Semanggi Dear Management Aryaduta Suites Semanggi Dear Sir/Madam, Through this letter, we would like to express our complaint regarding our two-night stay with our family at Aryaduta Suites Semanggi on December 31, 2025. Overall, our stay at Aryaduta Suites Semanggi was very uncomfortable and far from our expectations. During check-in, the hotel lobby was extremely crowded, so we had to wait in line for over 30 minutes just to get to our room. Our luggage also had to wait for a long time at the Concierge due to a shortage of Concierge staff at the time. For your information, for about 10 years ago and the next 5 years, we always spent New Year's with our family at Aryaduta Suites Semanggi. However, in recent years, we have chosen other hotels. This year, we decided to reminisce and return to Aryaduta Suites Semanggi. Unfortunately, we no longer found the comfort and quality of service we once enjoyed. As a hotel with the "Suites" brand and a 4-star rating, we didn't experience superior service. Some of the room conditions we encountered included: The family table was now small (as opposed to the previous larger one), The sofa looked outdated and uncomfortable, The kitchen equipment was very minimal (only a small pot for instant noodles and one frying pan), The sink and toilet in the master bedroom were clogged, The TV in the living room was small and there was no TV in the master bedroom, and The air conditioning in the living room and second bedroom was not cooling. For this, we appreciated the technician team who promptly addressed the issue by refilling the freon. Our disappointment increased the next morning when my sister reported to the concierge that her motorcycle hadn't been registered at check-in. The concierge staff member, Sandi, responded without empathy, stating that the motorcycle was handled by the vendor, so the hotel couldn't help, even though we were staying for two nights. This was in stark contrast to the friendly and helpful service from the team who handled us the previous night. When I tried to speak with the Manager on Duty, the receptionist, Desy, responded in a curt tone, which we felt was completely unbecoming of the hospitality of a 4-star hotel. Our only hope was that the hotel would facilitate communication with the vendor or offer a reduction in the hourly motorcycle parking fee. Based on this experience, we strongly deem Aryaduta Suites Semanggi a highly inadvisable hotel for families, as it fails to create a friendly, comfortable environment and lacks empathy for guests. We hope this complaint will be taken seriously and evaluated by management to improve service quality in the future. Thank you for your attention. Sincerely, Widiarahmi Ulupi, M.Ikom

Subject: Complaint about Our Stay at Aryaduta Suites Semanggi Dear Management Aryaduta Suites Semanggi Dear Sir/Madam, We would like to express our sincere gratitude for our two-night stay with our family at Aryaduta Suites Semanggi on December 31, 2025. Overall, our stay was very uncomfortable and far from our expectations. During check-in, the hotel lobby was extremely crowded, requiring us to wait in line for over 30 minutes just to get to our room. Our luggage also had to wait for a long time at the Concierge due to the shortage of Concierge staff at the time. Therefore, we decided to carry our luggage back and forth, waiting in line again to get to our room. For your information, for about 10 years and up to 5 years now, we have always spent New Year's with our family at Aryaduta Suites Semanggi. However, in recent years, we have chosen other hotels. This year, we decided to reminisce and stay at Aryaduta Suites Semanggi again. Unfortunately, we didn't find the comfort and quality of service we once enjoyed. As a hotel with the "Suites" brand and a 4-star rating, we didn't experience superior service. Some of the room conditions we encountered included: The family table was now small (as opposed to the previous larger one), The sofa looked outdated and uncomfortable (as opposed to the previous much more comfortable sofa). The kitchen equipment was very minimal (only a small pot for instant noodles and one frying pan), The sink and toilet in the master bedroom were clogged, The TV in the living room was small and there was no TV in the master bedroom, and The air conditioning in the living room and the second bedroom was not cooling. We appreciate the technicians who promptly addressed this issue by refilling the air conditioning unit with freon. Our disappointment increased the next morning when my sister reported to the concierge that her motorcycle hadn't been registered at check-in. The concierge staff member, Sandi, responded without empathy, stating that the motorcycle matters were handled by the vendor, making the hotel unable to assist us, even though we were staying for two nights. This contrasted sharply with the service provided by the team who handled us the previous night (Mr. Ramzy), who was more friendly and helpful. When I attempted to speak with the Manager on Duty, the front desk staff member, Desy, responded in a curt tone, which we felt was completely unbecoming of a 4-star hotel. Our only hope was that the hotel would facilitate communication with the vendor or offer a reduction in the motorcycle parking fee, which was charged at the time based on an hourly rate. Based on this experience, we strongly deem Aryaduta Suites Semanggi a highly inadvisable hotel for families, as it fails to create a friendly, comfortable environment and lacks empathy for guests. We hope this complaint will be taken seriously and evaluated by management to improve service quality in the future. Thank you for your attention. Sincerely, Widiarahmi Ulupi

During busy times like breakfast, the elevator queues can be quite long. But overall, it's okay, especially for families, as the rooms are spacious 👍🏻

Good service. Large rooms are suitable for families, but unfortunately, there are many cockroaches. Sounds from outside the room are clearly audible. Breakfast lacks variety and is far from delicious.

very effective and unexpected, really the best

My room doesn't have a balcony

Everything is fine, but during peak season, the elevators always have a long wait. Perhaps a solution could be found in the future: changing the elevator system to be faster. It's a shame for the elderly and small children who have to wait so long after checking out on the upper floors.

Great Price for the 5 star Hotel, Best Location near Everywhere, stay with family they Love the Swimming Pool, i Love the The Tennis court. Stayed during the Holiday season busy and crowded during check in time with small Lobby. The staff tried the best to give the best service, concierge need more staff, difficult to find them during check in time. Waiting Lift need to be patience, otherwise use Fire Escape or Emergency Stairs. Room great and spacious, Hot Water Very good, Kitchen Set complete, there are cockroach in the kitchen area. Overall Good stay