This hotel is ideal for a visit to Madrid. Right on a major square, the Puerta del Sol, there are shops and restaurants all around, and a metro stop. The property has a nice restaurant/bar that is open late and is very reasonably priced. Rooms are spacious, nice bathroom, free wifi. Everything exceeded our expectations!

Negative: The room was quite noisy. You could clearly hear street noise, especially at night when trying to sleep. It was also possible to hear water running through the pipes when other guests flushed, as well as noise from the rooms above, including furniture being moved. Positive: Great location, very close to the Madrid Metro station at Puerta del Sol and several cafés. It’s also a very nice area for walking and exploring the city. The staff were very friendly, the place was clean, and the room was comfortable. The hotel also has a café where you can enjoy a continental breakfast.

Excellent location, everything was 10-15 minutes away. Staff friendly and very helpful. The room was clean, as well as the property.

Hotel was very clean and modern. Great bathroom, shower and bed. Location is excellent, right on a very active and interesting plaza with lots of shops and restaurants close by. The only down side to facing the plaza is that it never sleeps and could be difficult for a light sleeper because of the noise. I will say that the staff was not very friendly. They rarely ever bothered to acknowledge us when we came into the lobby. Another issue was the in room coffee service. They only had service for two. I assumed they would replenish when they cleaned the room but the didn't. When I asked at the front desk they told me I had to come to the desk each day to ask for more instant coffee packets. I guess they are afraid you will steal them???? Minor issues but we certainly enjoyed our stay here and would recommend it.

Nice hotel bar/cafe. Inexpensive drinks and food. Beautiful property.

Très belle endroit bien situé

Amazing staff and clean and ready rooms

Right in the heart of wonderful shopping and restaurants!

Great location on Puerta del Sol, convenient to Plaza Mayor, the Royal Palace, tapas bars of Baja Cava street, and the Prado and Reina Sofía museums. Room was good, though pricey. Most of the staff were inattentive and indifferent.

They were renovating and the daytime noise was terrible! They refused to change my room even though I had to knock just to exit my room safely as they were changing my door trim. And no compensation or warning about the renovations

The staff was very helpful. I had issues with the wifi that were addressed immediately. Breakfast was fine but nothing special

Yes

Our room was spotless, it had a renovated bathroom and bedroom, both which were a little larger than we’d expected from the photos. Our balcony on the 3rd floor overlooked the side street and down into the Puerta del Sol. The windows were soundproofed, though being right in such a busy area we could still hear some of the noise outside, I had no trouble sleeping through it though. The buffet breakfast (€15pp) was good. The staff were very helpful and friendly. We would be very glad to stay here again in the future. Great property in a great location.

Great view of plaza and fountain. Staff was wonderful.

Wonderful staff, very clean and so beautiful

Buena atención

The room was not as clean as expected so different from the pictures.

Location and beautiful view of Puerto del Sol. Staff were friendly, room was snug but clean.

Amazing

Great location. Clean, comfortable room. Very friendly staff