The rooms were very spacious and clean, alots of amenities- tea, coffee, yogurts, ice cream, complimentary snacks. The private baths were included in the hotel price. The evening meal was a great experience and delicious

We had such a lovely relaxing stay, perfect after a week of walking round Tokyo. Beautiful peaceful balcony with our own bath - and managed to visit the private onsen too. Staff were lovely - would definitely come here again!

The room was by far my favourite on the entire trip. It was comfortable and spacious and having access to sauna and baths on site was incredible. Wish I had stayed longer

Beautiful place to stay and kid friendly.

Our one night stay here was amazing and the location was great. The free robes and toiletries was a great touch. The rooms felt very Japanese and our balcony view was great to wake up too. As a travelling family of 7, the children absolutely loved the Hakone Open Air Musuem, which was a short walking distance away. The free shuttle bus service offered by the property to the train/bus station was really helpful too.

Excellent open air spas!

Perfect place to relax with beautiful views from the room’s balcony. They have a shuttle bus to and from the train station. Staff was very helpful. Food is very traditional and plentiful. We have enjoyed the private onsens.

Spa was lovely. Having an option for private onsen (not inside the room) was great. Property was clean and comfortable. We enjoyed regulated r access to non-alcoholic drinks. The eco clean option was smart for those of us who don’t want room cleaning during our stays. Walkable to bus and train, but high grade hills to climb on your way home, which were no problem for us. Breakfast was plentiful, traditional and elaborate.

The food was not good.

This is a hotel that has some of the qualities you would get at a proper ryokan. Japanese style rooms and architecture. Private baths on balcony was really nice. Both private and public onsens are available. Sauna, massages. They also have a restaurant and you can get a traditional kaiseki meal. The only thing I didn’t like was the staff encouraged us not to come saying they don’t serve vegetarian food and that’s it’s not available in Hakone. Hakone is not that small and there are probably more than a dozen places with veggie food. We had a great veggie curry walking distance from the hotel and many other meals. I wouldn’t keep that from making this your holiday destination. Hakone and this property are wonderful.

We loved our room, it was traditional but very spacious. Clean and onsen was amazing!

Smaller but nice and clean

The foods, rooms and staffs are excellent. Highly recommended. We will definitely back again. Many thanks.

I wish we booked more than one night. It was truly a relaxing experience that was unforgettable

This PROPERTY IS FALSE ADVERTISING! The rooms are nothing like shown in the photos. When I reserve the room, I thought I have a room with beautiful views, and an open Onsen. That was absolutely not what I got.They were also portraying a large, beautiful blue public Onsen on the property, but I was told that hasn’t even been built, and it was not on that property. This company lies to get bookings. The staff is nice and very cordial and the included Japanese style breakfast was great,l. The existing shared Onsens were small but clean and nice. My room was not very clean. The couch was dirty with long black hairs still on it. Too bad that I had higher expectations. Otherwise, it would’ve been OK. The owners and management must be held accountable for false ad advertising!

We very much enjoyed our stay! Loved the private onsens.

Amazing food, beautiful and well kept rooms, and we loved the private balcony baths.

Enjoyed the large rooms! Love the private onsens! Traditional breakfast and dinner superb! Great accomodation with free shuttle pickup at station and return is very helpful! We will return.

Must-go place if you are serous about onsen

温泉最高でした♨️ 朝夕で男湯女湯交代するので全部巡れるのも嬉しかったです！