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Traveloka (4,355)

8.2

Very Good

From 4,355 reviews

Provided by travelers on

Cleanliness

8.1

Room Comfort

8.1

Meal

7.9

Location

8.3

Service and Facilites

8.1

People often mention about ZOOM Hotel Jemursari

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Ambiance (21)

Surroundings (18)

Bedroom (18)

Staff Friendliness (17)

Accessibility (15)

Wifi (13)

Room Space (13)

Bathroom (13)

Distance to City Center (12)

Taste (11)

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Traveler Reviews ZOOM Hotel Jemursari

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Customer reviews

T***a

Staycation

8.2

/10

Reviewed 4 day(s) ago

The staff was friendly and the room was clean. Unfortunately, there were still mosquitoes in the room and the AC wasn't cold enough. But overall, it was okay and quite comfortable.

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t***a

9.1

/10

Reviewed 5 day(s) ago

The staff is friendly and the hotel environment is very comfortable and safe.

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K***a

10.0

/10

Reviewed 5 day(s) ago

It turns out the room is nice, clean, top notch

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W***a

Staycation

8.2

/10

Reviewed 6 day(s) ago

The staff was friendly, and the bedroom was clean. After showering, the water wouldn't drain easily, so it pooled. There were cigarette butts hidden behind the window in the smoking room (probably from the previous tenant). The faucet in the sink wasn't tightly closed, so the water dripped gently, but it was clean. The AC was okay, cold. The room didn't smell, and it was clean.

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J***y

Transit

6.6

/10

Reviewed 7 day(s) ago

The AC is not cold, the room is hot...

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Adi R.

Leisure

8.8

/10

Reviewed 1 week(s) ago

The room was clean and the staff was quick to respond to a problem with the TV remote's battery draining. The breakfast menu was standard for the price. Overall, it was good.

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1 people find it helpful

A***o

Business

9.4

/10

Reviewed 2 week(s) ago

It was a pleasant stay here, the room was quite spacious and clean. Easy access everywhere.

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1 people find it helpful

T***y

Business

9.4

/10

Reviewed 3 week(s) ago

The hotel staff is friendly, the rooms are clean and comfortable.

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D***r

8.2

/10

Reviewed 4 week(s) ago

The hotel is strategic, close to everywhere.

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Adellia I. D.

9.7

/10

Reviewed 4 week(s) ago

It was such a comfortable stay, everything is excellent.

1 people find it helpful

a***f

Business

8.7

/10

Reviewed 5 week(s) ago

Hotel security is less responsive when there are guests, because the location is on the main road, security is less responsive in handling it.

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1 people find it helpful

Accommodation's Reply

05 Aug 2025

Dear A*f, Thank you for your positive rating and review. We always strive to provide the best service to ensure all guests feel comfortable during their stay at our hotel. Regarding the information you provided regarding our security, we sincerely apologize. We will follow up to ensure this does not happen again in the future. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager

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V***r

Business

8.8

/10

Reviewed 5 week(s) ago

The hotel staff is very friendly and helpful.

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Accommodation's Reply

05 Aug 2025

Dear V*r., Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager

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V***r

Business

10.0

/10

Reviewed 5 week(s) ago

The hotel staff is very helpful, thank you.

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1 people find it helpful

Accommodation's Reply

05 Aug 2025

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Indah P.

Business

10.0

/10

Reviewed 6 week(s) ago

My always go-to when in Surabaya. Thanks for the nice hospitality

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Accommodation's Reply

29 Jul 2025

Dear Indah P., Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager

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Y***n

Staycation

6.7

/10

Reviewed 6 week(s) ago

needs to be improved in order to improve optimal service.

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Accommodation's Reply

05 Aug 2025

Dear Y*n, Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. Regarding the information you provided regarding our service, we sincerely apologize. Please be assured that we will continue to make improvements to ensure all our guests feel comfortable while staying at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager

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k***i

8.5

/10

Reviewed 6 week(s) ago

Good and value for money, awesome, good location.

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Accommodation's Reply

05 Aug 2025

Dear Ke*i, Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager

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o***o

Leisure

10.0

/10

Reviewed 7 week(s) ago

The hotel is really great… It was a pleasure to stay here.

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Accommodation's Reply

22 Jul 2025

Dear A*o, Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager

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C***y

Business

8.5

/10

Reviewed 7 week(s) ago

All the staff are friendly and very helpful.

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Accommodation's Reply

22 Jul 2025

Dear C*y, Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager

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g***a

Business

9.4

/10

Reviewed 8 week(s) ago

The room is clean and spacious, the AC is very cold, the hot water is smooth, maybe it just needs cleaner towels, otherwise it's great, sis

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Accommodation's Reply

22 Jul 2025

Dear G*a, Thank you for your positive rating and review. We always strive to provide the best service to ensure all our guests feel comfortable during their stay at our hotel. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager

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K***h

Staycation

5.4

/10

Reviewed 8 week(s) ago

The room smelled of unpleasant perfume, making it hard to breathe. The bathroom towels looked like they'd been used. The phone was broken. The bathroom exhaust fan was broken. It wasn't good, really.

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Accommodation's Reply

17 Jul 2025

Dear Ke*h, Thank you for your rating and review. We sincerely apologize for the inconvenience you experienced while staying at our hotel. Regarding the information you provided regarding the condition of the telephone, we apologize because we are currently undergoing renovations. We will also conduct room cleaning training to ensure this does not happen again. Once again, we sincerely apologize for any inconvenience you may have experienced. We look forward to welcoming you back to our hotel. Thank you and warm regards, Ali Akbar, Hotel Manager

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